Dutch Speaking Customer Advisor

Ignite; Sintra; Hybrid; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Meal voucher

Language allowance

Performance bonus

Fully paid onboarding

Hybrid work arrangement

Relocation support

Job summary

Ignite in Lisbon is seeking a Dutch-speaking Customer Support Advisor to join an international team. This full-time, hybrid role requires native or near-native Dutch and professional English (B2+), with a fully salaried onboarding program to get you started quickly.

You will assist Dutch customers across channels, use CRM tools, and collaborate with teammates in a modern Lisbon center. The position offers 40 hours per week, with 2–3 remote days and a clear path for growth within customer support

Qualifications

• Language: Native or near-native fluency in Dutch with professional English (B2+).
• Tech: Comfortable with CRM tools and standard office software.
• Adaptability: Flexible shift schedules and hybrid work arrangement.
• Experience: Not required; onboarding provided.

Responsibilities

• Handle inbound inquiries from Dutch customers via phone, email, and live chat with professionalism and enthusiasm.
• Troubleshoot product usage questions, coordinate deliveries, warranty claims, and provide step-by-step technical resolution for home appliances.
• Record and manage service tickets in the CRM with precise notes and follow up until resolution.
• Maintain high customer satisfaction through empathetic listening and clear, actionable answers.
• Collaborate with supervisors and colleagues online and on-site to meet service standards and targets.

Skills

Dutch (native/near-native)

English (B2+)

Tools

CRM tools

MS Office

Job description

Salary: €1,400 gross/month (14 payments/year) + €150 net/month language allowance + up to €100/month performance bonus + €7 daily meal voucher

Job Title: Dutch-Speaking Customer Support Advisor (Smart Home & Appliances)

Location: Lisbon, Portugal

Work Style: Hybrid model (2–3 remote days each week)

Experience: No previous experience needed (includes fully salaried onboarding)

Languages Required: Native or Near-Native Dutch & Professional English (B2+)

Role Overview

Ready to kick off your professional journey in one of Europe's brightest and most dynamic capitals while taking advantage of flexible work arrangements? We are looking for motivated Dutch speakers to become part of our international team in Lisbon as Customer Support Advisors.

In this position, you will represent an internationally recognized giant in household appliances and smart home tech. Your goal will be to deliver top-tier support to our Dutch-speaking clientele, answering their questions and fostering a seamless relationship with the brand. This opportunity offers a versatile hybrid working structure combined with collaborative days in our contemporary Lisbon center, delivering a balance of flexibility, community, and professional growth.

Key Responsibilities

• Customer Assistance: Handling inbound inquiries from Dutch customers across phone, email, and live messaging channels with professionalism, enthusiasm, and efficiency.
• Troubleshooting & Support: Directing customers through product usage questions, delivery coordination, warranty claims, and step-by-step technical resolution for home appliances with patience and care.
• Case Management: Recording and tracking service tickets within our CRM software with absolute precision, ensuring complete notes and staying on top of unresolved queries until completion.
• Quality & Empathy: Driving strong customer satisfaction ratings through empathetic listening, patient communication, and actionable answers.
• Team Collaboration: Working alongside supervisors and colleagues—both online and in-person to meet group operational benchmarks and maintain service standards.

What We Are Looking For

Essential Criteria:

• Language Skills: Native or near-native fluency in Dutch (written and spoken) to ensure flawless communication, paired with a reliable, professional level of English (B2 minimum) for company communications and training modules.
• Tech & Hybrid Savvy: Comfortable multitasking across desktop applications, using standard software (MS Office), handling CRM tools, and managing your independent work effectively at home.
• Adaptability: Open to operating within an organized workspace with flexible shift schedules.
• Experience: Backgrounds in customer service, call center environments, or retail sales are welcome advantages, but they not required. We value enthusiasm, work ethic, and eagerness to learn above all!

Core Competencies:

• Outstanding spoken and written expression, backed by an approachable, client-oriented mindset, problem-solving skills, and strong emotional intelligence.

Working Hours & Shifts

• Schedule: Full-time employment, 40 hours weekly (8-hour workdays, 5 days per week).
• Shift Window: Rotational shift windows scheduled between 07:00 AM and 05:00 PM.
• Work Style: Hybrid arrangement—enjoy maximum balance by spending 2 to 3 days working remotely from home and the remaining days on-site at our high-tech office in Lisbon.

Compensation & Benefits Package

• Base Salary: €1,400 gross per month, distributed 14 times per year (including extra holiday and summer installments).
• Language Allowance: A dedicated €150 net monthly bonus for applying your Dutch fluency.
• Performance Bonus: Up to €100 per month in KPI bonuses based on achievable satisfaction and service targets.
• Meal Allowance: €7 per working day (adding roughly €140–€150 net to your monthly income).
• Paid Onboarding: Fully paid, comprehensive initial training covering product specifications and support software starting from day one.
• Career Growth: Clear avenues for internal advancement toward Quality Assurance, Team Leadership, or Operational Training roles.
• Relocation Support: Complete relocation guidance for international movers (including administrative registration and settling-in assistance) to help you set up smoothly in Portugal.