Flemish Speaking Customer Advisor (Hybrid)

Ignite; Lisboa; Hybrid; EUR 16,000 - 17,000; Full time

Benefits offered by this job

Fully paid training

Relocation support

Hybrid work arrangement

Job summary

Ignite in Lisbon is seeking a Customer Support Advisor to assist Flemish customers via phone, email and live chat, with a hybrid work setup (2–3 days remote). No prior experience is required as fully paid training is provided.

The role supports a global household appliances and smart home brand, offering a 40-hour week, a base of €1,400 gross per month plus €150 net language allowance, up to €100 monthly KPI bonus, and a €7 daily meal voucher.

Qualifications

• Native or near-native Flemish and strong English for training and communications.
• Excellent spoken and written communication; client-focused.
• Comfort with desktop apps, MS Office and CRM tools.
• Self-motivated with problem-solving and adaptability.

Responsibilities

• Handle inbound Flemish customer inquiries via phone, email, and chat.
• Guide customers on product usage, delivery, and warranty processes.
• Record and track service tickets in CRM with precise notes.
• Maintain high customer satisfaction through empathetic support.
• Collaborate with online and on-site teams to meet targets.

Skills

Fluent Flemish

English B2

Communication skills

Tech proficiency

Adaptability

Problem solving

Tools

CRM software

MS Office

Job description

Salary: €1,400 gross per month (issued 14 times annually) + €150 net/month language allowance + up to €100/month performance bonus + €7 daily meal voucher
Location: Lisbon, Portugal
Work Style: Hybrid model (2-3 remote days each week)
Experience: No previous experience needed (includes fully salaried onboarding)

Role Overview

Ready to kick off your professional journey in one of Europe's brightest and most dynamic capitals while taking advantage of flexible work arrangements? We are looking for motivated Flemish speakers to become part of our international team in Lisbon as Customer Support Advisors. In this position, you will represent an internationally recognized giant in household appliances and smart home tech. Your goal will be to deliver top-tier support to our Flemish-speaking clientele, answering their questions and fostering a seamless relationship with the brand. This opportunity offers a versatile hybrid working structure (2-3 days working from home each week) combined with collaborative days in our contemporary Lisbon center, delivering a balance of flexibility and community. No prior experience is necessary—we offer complete, fully compensated training to prepare you for long-term success!

Key Responsibilities

• Customer Assistance: Handling inbound inquiries from Flemish customers across phone, email, and live messaging channels with professionalism, enthusiasm, and efficiency.
• Troubleshooting & Support: Directing customers through product usage questions, delivery coordination, warranty claims, and step-by-step technical resolution for home appliances with absolute clarity.
• Case Management: Recording and tracking service tickets within our CRM software with high precision, ensuring complete notes and staying on top of unresolved queries until completion.
• Quality & Empathy: Driving strong customer satisfaction ratings through empathetic listening, patient communication, and actionable answers tailored to every user's needs.
• Team Collaboration: Working alongside supervisors and colleagues - both online and in-person to meet group operational benchmarks and maintain stellar service standards.

What We Are Looking For

Essential Criteria

• Language Skills: Native or near-native fluency in Flemish (written and spoken), paired with a reliable, professional level of English (B2 minimum) for company communications and training modules.
• Communication Mastery: Outstanding spoken and written expression, backed by an approachable, client-oriented mindset and strong interpersonal rapport.
• Tech & Hybrid Savvy: Comfortable multitasking across desktop applications, using standard software (MS Office), handling CRM tools, and managing your independent work effectively at home.
• Problem-Solving Mindset: A self-motivated, helpful approach to resolving customer challenges efficiently and maintaining a positive brand image.
• Adaptability: Open to operating within an organized workspace with flexible shift schedules.

Experience

• Backgrounds in customer service, call center environments, or retail sales are welcome advantages, but they are not required. We value enthusiasm, work ethic, and eagerness to learn above all!

Working Hours & Shifts

• Schedule: Full-time employment, 40 hours weekly (8-hour workdays, 5 days per week).
• Shift Window: Rotational shift windows scheduled between 07:00 AM and 05:00 PM.
• Work Style: Hybrid arrangement - enjoy maximum balance by spending 2 to 3 days working remotely from home and the remaining days on-site at our high-tech office in Lisbon.

Compensation & Benefits Package

• Base Salary: €1,400 gross per month, distributed 14 times per year (including extra holiday and summer installments).
• Language Allowance: A dedicated €150 net monthly bonus for applying your Flemish fluency.
• Performance Bonus: Up to €100 per month in KPI bonuses based on achievable satisfaction and service targets.
• Meal Allowance: €7 per working day (adding roughly €140-€150 net to your monthly income via meal vouchers).
• Training: Fully paid, comprehensive initial training covering product specifications and support software starting on day one.
• Career Growth: Clear avenues for internal advancement toward Quality Assurance, Team Leadership, or Operational Training roles.
• Relocation Support: Complete relocation guidance for international movers (including administrative and registration assistance) to help you set up smoothly in Portugal.