Field Service Technician

Inetum2; Lisboa; Híbrido; EUR 26 000 - 34 000; Tempo integral

Resumo da oferta

Inetum in Lisboa is seeking a Field Service Technician to deliver on-site and remote technical support across multiple Inetum project environments. You will focus on end-user support, device troubleshooting, Windows administration and basic Microsoft 365 user administration.

The role involves troubleshooting Windows 10/11, configuring desktops/printers, assisting with Microsoft applications, and handling basic 365 administration and connectivity issues.

Qualificações

• Experience in onsite technical support or helpdesk roles.
• Knowledge of Windows 10 and Windows 11 troubleshooting.
• Basic Microsoft 365 knowledge.
• Strong communication and customer service skills.
• Ability to work autonomously and manage priorities effectively.

Responsabilidades

• Provide onsite and remote support for Windows 10 and Windows 11 environments.
• Install, configure and troubleshoot desktops, laptops, printers and peripherals.
• Install and configure corporate software and Microsoft applications.
• Support basic network connectivity issues, including LAN, Wi-Fi, VPN and printing.
• Perform basic Microsoft 365 administration, including user accounts, groups and licences.
• Support Outlook, Teams and OneDrive, including authentication, MFA and synchronisation issues.
• Record activities and resolutions within ticketing systems.

Conhecimentos

Windows 10/11

Microsoft 365

Helpdesk

Customer service

Autonomous work

Driving licence

Ferramentas

Ticketing systems

Remote support tools

Descrição da oferta de emprego

We are looking for a Field Service Technician to provide onsite and remote technical support across multiple Inetum project environments. The role focuses on end-user support, device troubleshooting, Windows administration and basic Microsoft 365 user administration.

Main Responsibilities

• Provide onsite and remote support for Windows 10 and Windows 11 environments.
• Install, configure and troubleshoot desktops, laptops, printers and peripherals.
• Install and configure corporate software and Microsoft applications.
• Support basic network connectivity issues, including LAN, Wi-Fi, VPN and printing.
• Perform basic Microsoft 365 administration, including user accounts, groups and licences.
• Support Outlook, Teams and OneDrive, including authentication, MFA and synchronisation issues.
• Record activities and resolutions within ticketing systems.

Experience in onsite technical support or helpdesk roles.

• Knowledge of Windows 10 and Windows 11 troubleshooting.
• Basic Microsoft 365 knowledge.
• Strong communication and customer service skills.
• Ability to work autonomously and manage priorities effectively.
• Valid driving licence.

Additional Valued Experience

• Microsoft certifications such as MS-900 or MD-102.