Factory AI Customer Success Lead

BRAINR; Leiria; Hybrid; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Quarterly Bonus

Hybrid Work

Free lunch in office

On-site gym

Career progression

Learning and Development

Team-building activities

Job summary

BRAINR is seeking a Customer Success Manager to lead the implementation and adoption of our AI-powered MES for food factories. Based in Portugal with hybrid work at our Leiria HQ, you will ensure smooth onboarding, successful go-lives, and long-term customer value.

You’ll manage end-to-end processes across production, quality, and warehousing, translate factory realities into scalable workflows, and drive digital transformation on the shop floor.

Qualifications

• 3+ years of experience in software implementation, Customer Success, technical consulting, or project management in a customer-facing environment.
• Experience managing end-to-end projects with multiple stakeholders, priorities, and deadlines.
• Ability to understand complex operational processes and translate them into clear software workflows and customer actions.
• Fluency in English, spoken and written.

Responsibilities

• Define project plans, coordinate customer and internal teams, manage timelines and risks, and ensure successful go-lives.
• Lead end-to-end process discovery and mapping across production, quality, warehouse, and traceability, translating factory reality into scalable BRAINR workflows.
• Drive digital transformation across shop-floor operations by eliminating paperwork and non-value-added activities through AS-IS and TO-BE design.
• Deliver training and enablement adapted to different factory roles, helping users build confidence and achieve value quickly.
• Act as a trusted contact, align stakeholders, and maintain governance and communication.
• Monitor adoption and outcomes, identify improvements and expansion opportunities, and address risks proactively.
• Collaborate with Product, Engineering, Support, and Sales to turn field insights into product improvements.
• Understand prospective customers’ processes and contribute to tailored product demonstrations and solution design.

Skills

Software implementation

Customer Success

Project management

Stakeholder management

Process mapping

Training delivery

Communication

Problem solving

Education

Bachelor’s degree in Engineering, Industrial Management, Information Systems, or related field

Job description

BRAINR is seeking a Customer Success Manager to lead the implementation and adoption of our AI-powered MES for food factories. Based in Portugal with hybrid work at our Leiria HQ, you will ensure smooth onboarding, successful go-lives, and long-term customer value.

You’ll manage end-to-end processes across production, quality, and warehousing, translate factory realities into scalable workflows, and drive digital transformation on the shop floor.