European Head of Customer Success & Growth

Hubexo; Almada; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Hubexo is seeking a Head of Customer Success for Continental Europe, based in Lisbon with a minimum travel commitment. You will lead regional CS teams, shape the customer lifecycle, and drive retention and expansion across Spain, Portugal, Austria, Switzerland, and the Czech Republic.

This is a senior role reporting into the Commercial leadership team. You will partner with Sales, Product, Marketing, and Operations to align CS strategy with growth.

Qualifications

• Proven senior leadership experience in Customer Success, Account Management, or Commercial roles within SaaS, data, or subscription-based businesses.
• Experience owning and scaling retention-led revenue models at regional or multi-country levels.
• Strong commercial acumen, including contract negotiations, renewals, and expansion planning.
• Experience operating in complex, matrixed, international organizations; executive presence with C-level stakeholders.
• Fluent in English; Spanish and/or Portuguese strongly preferred.
• Leadership experience across Continental Europe markets and cross-functional collaboration.

Responsibilities

• Define and own the Customer Success strategy for Continental Europe, aligned with Hubexo's objectives.
• Own regional retention, renewal, and expansion performance including forecasting and revenue predictability.
• Drive net revenue retention through adoption, value realization, upsell, and cross-sell strategies.
• Oversee onboarding, adoption, training, and lifecycle engagement models at scale.
• Set standards for executive-level relationships, including C-level engagement and escalation management.
• Lead, develop, and scale Customer Success teams across Continental Europe.
• Collaborate with Product, Marketing, and Sales to ensure customer feedback informs roadmap and initiatives.

Skills

Senior leadership

Customer Success

Account Management

SaaS

Job description

Hubexo is seeking a Head of Customer Success for Continental Europe, based in Lisbon with a minimum travel commitment. You will lead regional CS teams, shape the customer lifecycle, and drive retention and expansion across Spain, Portugal, Austria, Switzerland, and the Czech Republic.

This is a senior role reporting into the Commercial leadership team. You will partner with Sales, Product, Marketing, and Operations to align CS strategy with growth.