Customer Experience Team Lead — Lisbon (Coaching & CX)
Carwow
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Resumo da oferta
Carwow in Lisbon is seeking a Customer Service Team Lead to guide a team of agents, drive performance, and shape training materials. The role blends people management with hands-on operational work to ensure a WOW customer experience across channels.
You will oversee coaching, provide feedback, and help define processes while partnering with cross-functional teams to improve the customer journey and service levels as we scale in Europe.
Descrição da oferta de emprego
Carwow in Lisbon is seeking a Customer Service Team Lead to guide a team of agents, drive performance, and shape training materials. The role blends people management with hands-on operational work to ensure a WOW customer experience across channels.
You will oversee coaching, provide feedback, and help define processes while partnering with cross-functional teams to improve the customer journey and service levels as we scale in Europe.
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