Regional Head, Customer Success - Continental Europe

Hubexo; Lisboa; Vor Ort; EUR 120.000 - 180.000; Vollzeit

Zusammenfassung

Hubexo is seeking a Head of Customer Success - Continental Europe, based in Lisbon with a requirement to work three days in the office and a minimum of 25% travel. You will lead regional CS teams, shape the customer lifecycle strategy, and partner with Sales, Product, Marketing, and Operations to drive retention and revenue growth.

Ideal candidate has senior leadership experience in SaaS or data businesses, a strong track record of retention-led growth, and fluency in English (Spanish/Portuguese

Qualifikationen

• Senior leadership experience in Customer Success, Account Management, or Commercial roles in SaaS or data businesses.
• Proven track record of retention-led revenue growth at regional or multi-country level.
• Strong commercial acumen including contract negotiations, renewals, and expansions.
• Experience in complex, matrixed, international organizations.
• Executive presence with experience engaging C-level stakeholders.
• Fluent in English; Spanish and/or Portuguese strongly preferred.

Aufgaben

• Define and own the Customer Success strategy for Continental Europe, aligned with Hubexo’s objectives.
• Translate strategy into regional execution plans, priorities, and outcomes.
• Act as trusted advisor to leadership on customer health, retention risk, and growth opportunities.
• Own regional retention, renewal, and expansion performance, including forecasting and revenue predictability.
• Drive net revenue retention through adoption, value realization, upsell, and cross-sell strategies.
• Partner with Sales leadership on account strategy, handovers, renewals, and expansion motions.
• Ensure customers achieve tangible business value across their lifecycle.
• Oversee onboarding, adoption, training, and lifecycle engagement at scale.
• Set standards for executive relationships, including C-level engagement and escalation management.
• Lead, develop, and scale Customer Success teams across Continental Europe.
• Set clear expectations, performance metrics, and development pathways.
• Foster a culture of ownership, accountability, collaboration, and customer focus.
• Work closely with Product/Tech to inform roadmap with customer insight.
• Collaborate with Marketing/Commercial on customer advocacy, case studies, and retention.
• Own CS KPIs including NRR, churn, NPS, adoption, and health metrics.
• Use data to identify risks, opportunities, and optimization levers.
• Provide regular reporting to executive stakeholders.

Kenntnisse

Senior leadership

Retention revenue

Commercial acumen

Global matrix orgs

C-level engagement

English fluency

Spanish/Portuguese

Jobbeschreibung

Hubexo is seeking a Head of Customer Success - Continental Europe, based in Lisbon with a requirement to work three days in the office and a minimum of 25% travel. You will lead regional CS teams, shape the customer lifecycle strategy, and partner with Sales, Product, Marketing, and Operations to drive retention and revenue growth.

Ideal candidate has senior leadership experience in SaaS or data businesses, a strong track record of retention-led growth, and fluency in English (Spanish/Portuguese