EUC Deskside Support Specialist (Onsite VIP Tech)

Advance Global It Support; Almada; Presencial; EUR 22 000 - 32 000; Tempo integral

Resumo da oferta

Advance Global It Support is seeking a Deskside Technician - End User Computing to provide onsite, end-to-end support for end-user devices and peripherals across corporate locations.

The role involves troubleshooting, repairing, and maintaining desktops, laptops, monitors, and peripherals, while addressing software break-fix needs and network printer/scanner connectivity. Collaboration with sales, operations and branches will be routine to ensure SLA adherence.

Responsabilidades

• Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs Resolve incidents and problems associated with EUC equipment
• Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
• Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
• Provide repair and maintenance for mobile devices
• Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
• Provide software break/fix services and replacement of non-warranty assets for end users
• Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
• Provide warranty and break/fix support for networked printers and scanners
• Configure and support end users on mobile computing platforms
• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
• Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
• Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
• Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.

Descrição da oferta de emprego

Advance Global It Support is seeking a Deskside Technician - End User Computing to provide onsite, end-to-end support for end-user devices and peripherals across corporate locations.

The role involves troubleshooting, repairing, and maintaining desktops, laptops, monitors, and peripherals, while addressing software break-fix needs and network printer/scanner connectivity. Collaboration with sales, operations and branches will be routine to ensure SLA adherence.