Desktop Support Technician

Inetum; Lisboa; Presencial; EUR 18 000 - 30 000; Tempo integral

Resumo da oferta

Inetum in Portugal invites a dedicated Desktop Support Specialist to deliver on-site Level 1/2 support across multiple offices. You will resolve hardware, software, and connectivity issues, while maintaining documentation and service levels.

You will support Windows and macOS, deploy devices, manage incidents via ServiceNow, and collaborate with local and global teams. This is a 100% onsite role with rotating shifts and a focus on customer service and accurate record-keeping.

Qualificações

• Experience providing Level 1 and Level 2 desktop support.
• Experience supporting Windows and macOS environments.
• Strong customer service and communication skills.
• Experience with Microsoft Office and messaging platforms.
• Experience using incident or request management tools such as ServiceNow.
• Experience supporting laptops, tablets and mobile devices.
• Banking or financial sector exposure is a plus.
• Microsoft certifications or hardware accreditations are preferred.

Responsabilidades

• Provide Level 1 and Level 2 desktop support for end users.
• Troubleshoot and resolve hardware, software and application issues.
• Support Windows, macOS and mobile device environments.
• Deploy, configure and support desktops, laptops, thin clients, tablets, telephony, AV and mobile devices.
• Manage incidents and requests through ServiceNow while meeting service levels.
• Perform software installation, reinstallation and troubleshooting.
• Support network connectivity, Wi-Fi and printing solutions.
• Maintain IT asset inventory and deployment records.
• Create and maintain technical documentation and knowledge base articles.
• Support office moves, projects and initiatives.
• Escalate issues and collaborate with local and global teams.
• Participate in shift rotations across locations.

Conhecimentos

Desktop support

Windows

macOS

Customer service

Communication

Incident management

Documentation

Networking basics

Mobile devices

Banking exposure

Ferramentas

ServiceNow

Microsoft Office

Incident management tools

Descrição da oferta de emprego

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services

Job Description

Provide onsite desktop support across designated office locations, serving as a primary point of contact for technical issues affecting end users. The role focuses on delivering timely and effective support for hardware, software, connectivity and workplace technology services while maintaining service levels and documentation standards.

Main Responsibilities

• Provide Level 1 and Level 2 desktop support for end users.
• Troubleshoot and resolve hardware, software and application issues.
• Support Windows, macOS and mobile device environments.
• Deploy, configure and support desktops, laptops, thin clients, tablets, telephony, audio-visual and mobile devices.
• Manage incidents and requests through ServiceNow while meeting agreed service levels.
• Perform software installation, reinstallation and troubleshooting activities.
• Support network connectivity, Wi-Fi services and printing solutions.
• Maintain IT asset inventory and deployment records.
• Create and maintain technical documentation and knowledge base articles.
• Support office moves, project activities and operational initiatives.
• Escalate issues appropriately and collaborate with local and global support teams.
• Participate in shift rotations and provide support across designated locations as required.

Qualifications

• Experience providing Level 1 and Level 2 desktop support.
• Experience supporting Windows and macOS environments.
• Strong customer service and communication skills.
• Experience with Microsoft Office and messaging platforms.
• Experience using incident or request management tools.
• Ability to troubleshoot a range of business applications.
• Experience supporting laptops, tablets and mobile devices.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience maintaining technical documentation and asset records.
• Banking or financial sector experience.
• Banking and financial software exposure.
• Microsoft certifications.
• Hardware-related accreditations.

Additional Information

Location/Work Model

• 100% onsite role.
• Support provided across multiple office locations from an assigned support hub.