Enterprise CSM (PST) — Data-Driven Growth & Strategy

Triplewhale; Porto Santo; Presencial; EUR 105 069 - 113 825; Tempo integral

Resumo da oferta

Triple Whale is seeking a Customer Success Manager to support ecommerce brands and our Enterprise clients. You will act as a trusted consultant, owning relationships and advising on marketing strategy, best practices and feature usage.

Join a growing global team, collaborate with Sales, Solutions Architects and Support to maximize client value, forecast renewals, and develop tailored success plans—while working remotely on Pacific Time hours.

Qualificações

• Previous experience servicing customers in the ecommerce space is a MUST, highly preferred from a SaaS environment.
• Exceptional written and verbal communication skills; ability to work with cross-functional teams.
• Comfortable in a dynamic startup environment and managing multiple priorities.

Responsabilidades

• Collaborate with Sales, Solutions Architects, and Support to maximize value for clients and grow revenue.
• Forecast revenue and renewals and develop tailored success plans.
• Own customer relationships as a trusted consultant, advising on marketing strategy and feature usage.
• Develop and maintain deep product knowledge and stay updated on industry trends.
• Lead client meetings and communicate risks, opportunities, and resolutions.

Conhecimentos

SaaS experience

Communication skills

Fast-paced environment

Technical savvy

Customer service oriented

Detail oriented

Ecommerce knowledge

Descrição da oferta de emprego

Triple Whale is seeking a Customer Success Manager to support ecommerce brands and our Enterprise clients. You will act as a trusted consultant, owning relationships and advising on marketing strategy, best practices and feature usage.

Join a growing global team, collaborate with Sales, Solutions Architects and Support to maximize client value, forecast renewals, and develop tailored success plans—while working remotely on Pacific Time hours.