Enterprise Customer Success Manager: Growth & Retention

Typeform; Lisboa; Presencial; EUR 45 000 - 65 000; Tempo integral

Resumo da oferta

Typeform is seeking a Customer Success Manager to partner with Enterprise customers, driving activation, adoption, retention and lasting partnerships. You will deliver product training, explore use cases, and proactively identify opportunities for expanding Typeform usage.

You will monitor health metrics, coach customers through lifecycle moments, and collaborate with Sales, Support, Product, Community, and Marketing to optimize journeys and outcomes.

Qualificações

• Proven experience in customer success or a customer relationship management role.
• Experience in SaaS preferred.
• Strong communication and analytical skills.

Responsabilidades

• Partner with customers to understand needs and coach them on using Typeform.
• Identify opportunities to expand usage and optimize experiences.
• Monitor customer health, usage metrics, and progress with internal tools.
• Support customers when engagement cadence drops to mitigate risk.
• Identify expansion opportunities and negotiate renewals.
• Deliver account reviews and share trends with leadership.
• Collaborate with Sales, Support, Product, Community, Marketing for a smooth journey and feedback.

Conhecimentos

Customer success

SaaS experience

Relationship management

Analytics

Communication

Renewals

Expansion opportunities

Ferramentas

CRM

Descrição da oferta de emprego

Typeform is seeking a Customer Success Manager to partner with Enterprise customers, driving activation, adoption, retention and lasting partnerships. You will deliver product training, explore use cases, and proactively identify opportunities for expanding Typeform usage.

You will monitor health metrics, coach customers through lifecycle moments, and collaborate with Sales, Support, Product, Community, and Marketing to optimize journeys and outcomes.