Customer Success Team Lead — Hybrid, Analytics & Growth

Lyzer; Lisboa; Híbrido; EUR 42 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company laptop

Hybrid work model

Private health insurance

Education vouchers

Wellbeing program

Resumo da oferta

Lyzer in Portugal is seeking a motivated Customer Success professional to protect and grow customer value across retail and e-commerce. You will help shape the end-to-end experience and build a resilient support culture.

You will supervise the customer success team, analyze data to uncover patterns, and turn insights into actionable improvements. Collaboration with IT, Product and Operations will be routine, as we translate feedback into stronger stories and outcomes.

Qualificações

• 3–5 years of experience in Customer Success, support teams, or customer relations.
• Analytical and process-oriented, comfortable with data and improvements.
• Excellent English writing skills; ability to create reports and knowledge content.
• Strong organization and ticketing discipline; Zendesk knowledge is a plus.

Responsabilidades

• Supervise the team responsible for monitoring orders, delays, and exceptions.
• Support customers with clear communication and ongoing assistance.
• Analyze operational data to identify failure patterns and implement preventive actions.
• Propose improvements to the consumer experience at every order stage.
• Create periodic performance reports and a structured knowledge base.
• Define, optimize, and document escalation and response processes.
• Coordinate daily with IT, Product, and Operations; translate needs into tickets.
• Identify platform issues from feedback and document impact with context.

Conhecimentos

Customer Success

Team Leadership

Data Analysis

Clear Communication

Ferramentas

Zendesk

Descrição da oferta de emprego

Lyzer in Portugal is seeking a motivated Customer Success professional to protect and grow customer value across retail and e-commerce. You will help shape the end-to-end experience and build a resilient support culture.

You will supervise the customer success team, analyze data to uncover patterns, and turn insights into actionable improvements. Collaboration with IT, Product and Operations will be routine, as we translate feedback into stronger stories and outcomes.