Customer Experience Lead — E‑Commerce Growth

Dailyandco; Portela; Presencial; EUR 36 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Mentorship and training

Growth opportunities

Collaborative team

Dynamic environment

Resumo da oferta

Daily & Co is seeking a meticulous and proactive Customer Service Manager to join our team full-time, overseeing customer experience across our sales platforms. The role combines leadership, process design, and hands-on support in a fast-paced e-commerce environment.

You will lead the customer service team, develop policies, monitor metrics, handle escalations, and collaborate with cross-functional groups to improve products and services.

Qualificações

• Bachelor's degree in Business Administration, Marketing, Communications, or related field.
• Fluent in French (C1 level) and proficient in English.
• Strong interest in e-commerce and customer service.
• Excellent attention to detail and organizational skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with CRM software and customer service platforms.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proven leadership and team management skills.

Responsabilidades

• Lead and manage the customer service team to ensure high-quality support for our customers.
• Develop and implement customer service policies and procedures to enhance customer satisfaction.
• Monitor and analyze customer service metrics to identify trends, gaps, and opportunities for improvement.
• Handle escalated customer inquiries and complaints in a professional and timely manner.
• Collaborate with cross-functional teams to address customer feedback and improve product offerings and services.
• Provide training and development opportunities for customer service representatives.
• Ensure all customer interactions are accurately documented and tracked in our CRM system.
• Continuously seek ways to improve the efficiency and effectiveness of the customer service department.

Conhecimentos

Leadership & team management

Communication skills

Attention to detail

Organizational skills

MS Office (Word, Excel, PowerPoint)

CRM software experience

Independent & collaborative work

Customer service mindset

E-commerce interest

Formação académica

Bachelor's degree in Business Administration, Marketing, Communications, or related field

Ferramentas

CRM software

Descrição da oferta de emprego

Daily & Co is seeking a meticulous and proactive Customer Service Manager to join our team full-time, overseeing customer experience across our sales platforms. The role combines leadership, process design, and hands-on support in a fast-paced e-commerce environment.

You will lead the customer service team, develop policies, monitor metrics, handle escalations, and collaborate with cross-functional groups to improve products and services.