Porto-Based Leader, Enterprise Renewals & Growth

TeamViewer; Porto; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HQ onboarding

Bonus program

Hybrid work

Work From Abroad program

Gym discounts

Corporate benefits platform

Team events

Open door policy

Diversity culture

Descripción de la vacante

TeamViewer in Porto seeks a Senior Enterprise Account Specialist desk lead for EMEA. You will manage a seven-person team responsible for renewal and growth of enterprise accounts, maintaining an effective operating rhythm and collaborating with Account Managers and Account Executives.

You will develop the team, own retention and expansion metrics, forecast weekly, and build cross-functional alignment with Sales Operations, Support, and Customer Success.

Formación

• 4+ years in customer-facing SaaS or technology roles.
• Previous people leadership experience, ideally including 1–2 years leading a team.
• Experience ramping, coaching and performance-managing early-career sellers.
• Track record of owning and reporting a retention, renewal or revenue number with weekly forecasting discipline.
• Fluent English; French/Spanish/Italian knowledge is advantageous.

Responsabilidades

• Develop, ramp and lead a team of seven Enterprise Account Specialists based in Porto, with onboarding, coaching and performance expectations.
• Own gross and net revenue retention, renewal performance and expansion attainment across the team's customer book.
• Run a disciplined weekly renewal and forecasting cadence with clear ownership and next steps.
• Use Salesforce reporting and scorecards to review renewal coverage, forecast accuracy, and expansion pipeline.
• Coach through regular 1:1s, call reviews and development plans, creating a path to Account Manager/Executive roles.
• Define and maintain operating agreements between the specialist desk and Account Managers/Executives, including ownership rules.
• Partner with Sales Operations, Support, Customer Success and leadership on territory alignment and execution.
• Build a high-velocity operating rhythm to increase proactive customer contact and protect renewals.
• Document and improve the team's playbook on ramp, cadence, handoffs, forecasting and scorecards.

Conocimientos

People leadership

Salesforce

Forecasting

Team building

Customer success

Renewals

Revenue retention

Cross-functional collaboration

Fluent English

Herramientas

Salesforce CRM

Excel

Descripción del empleo

TeamViewer in Porto seeks a Senior Enterprise Account Specialist desk lead for EMEA. You will manage a seven-person team responsible for renewal and growth of enterprise accounts, maintaining an effective operating rhythm and collaborating with Account Managers and Account Executives.

You will develop the team, own retention and expansion metrics, forecast weekly, and build cross-functional alignment with Sales Operations, Support, and Customer Success.