English Support Consultant – Premium App Services

Cross Border Talents; Lisboa; Presencial; EUR 20 000 - 27 000; Tempo integral

Resumo da oferta

Cross Border Talents is seeking a customer operations specialist to assist subscribers of a premium digital service from Lisbon. You will help customers understand their subscription, maximize features, and resolve account or technical questions.

This role is ideal for someone who enjoys technology, clear communication, and problem solving in a global digital environment. To excel, you should be fluent in English, enthusiastic about helping customers, and able to follow procedures while

Qualificações

• Fluent English written and spoken.
• Clear communication and active listening are essential.
• A customer-focused mindset with attention to detail.

Responsabilidades

• Help subscribers understand tools and features in their membership.
• Provide accurate guidance on billing and account management.
• Troubleshoot common technical issues and coordinate follow-up.
• Use targeted outbound contact when appropriate.

Conhecimentos

Fluent English

Clear communication

Active listening

Customer-focused mindset

Descrição da oferta de emprego

Be part of a customer experience team where every interaction can make technology easier to use. Support subscribers with account, payment and product questions in English.

About the role

Join an international customer operations team supporting subscribers of a premium digital service across social, messaging and AI applications. You will help customers understand their subscription, make the most of included features and resolve account or technical questions. If you enjoy technology, clear communication and solving practical problems, this is an opportunity to build experience in a global digital environment.

What you'll do

Help subscribers understand the tools and features included in their membership.

Provide accurate guidance on billing and account management.

Troubleshoot common technical issues and coordinate follow-up.

Use targeted outbound contact when appropriate.

What you'll need

Fluent English, written and spoken; clear communication and active listening; a customer-focused mindset; confidence using computers and digital tools; practical problem-solving skills; and the ability to follow procedures and manage customer information accurately.