Portuguese & English-speaking Customer Service

Cross Border Talents

Lisboa

On-site

EUR 21,000 - 32,000

Full time

3 days ago

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Job summary

Cross Border Talents in Lisbon is seeking a Portuguese & English-speaking Customer Service professional. In this on-site role, you will support customers, handle inquiries across channels, and assist with advertising-related products in a fast-paced, international environment.

The position offers rotating shifts and opportunities to grow in Digital Marketing and Advertising Technology.

Qualifications

Fluent in Portuguese and English required.
Experience with paid campaigns and digital marketing.
Experience in a contact centre or customer service role, preferably in advertising technology.
Familiarity with social media products and digital advertising concepts.
Strong customer service orientation and excellent communication/problem-solving skills.
Able to work in a fast-paced, international environment and rotate shifts.

Responsibilities

Provide professional customer support in Portuguese and English.
Handle customer inquiries and resolve issues efficiently.
Assist customers with advertising-related products and services.
Manage customer interactions across support channels.
Provide accurate information and appropriate solutions.
Follow established procedures, policies and quality standards.
Maintain high levels of customer satisfaction.
Work effectively in a fast-paced international environment.
Adapt to changing processes, products, and customer needs.

Skills

Portuguese & English fluency

Paid campaign management

Digital marketing

Customer service

Social media products

Digital advertising basics

Customer-oriented

Communication skills

Problem solving

Fast-paced environment

Rotational shifts

Job description

Portuguese & English-speaking Customer Service

Lisbon, Portugal

Key Information

WORK MODEL
On-site

LANGUAGES
Portuguese & English

LOCATION
Lisbon, Portugal

Schedule

Initial schedule: Monday to Sunday, 07:00–19:00, with two shifts:

07:00–16:00
10:00–19:00

Future schedule: To be confirmed. The position may transition to 24/7 Monday-to-Sunday rotational shifts, with 2 rotational days off.

About the Position

Join an international team in Lisbon as a Portuguese & English-speaking Customer Service professional.

In this on-site role, you will support customers with their needs, provide high-quality assistance, and manage customer interactions in both Portuguese and English.

You will work in a dynamic Advertising Technology environment, helping customers while ensuring a professional, efficient, and positive experience.

Key Responsibilities

Provide professional customer support in Portuguese and English
Handle customer inquiries and resolve issues efficiently
Assist customers with advertising-related products and services
Manage customer interactions across relevant support channels
Provide accurate information and appropriate solutions
Follow established procedures, policies, and quality standards
Maintain a high level of customer satisfaction
Work effectively in a fast-paced international environment
Adapt to changing processes, products, and customer needs

Requirements

Fluent in Portuguese and English
Previous experience in paid campaign management
Experience in Digital Marketing
Experience in a Contact Centre or Customer Service environment, preferably within Advertising Technology
Familiarity with social media products
Basic understanding of digital advertising
Strong customer-service orientation
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment
Availability to work rotational shifts