English-Speaking Digital Advertising Support Agent

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 29,000; Full time

Benefits offered by this job

Welcome bonus

Daily food allowance

Attendance-based bonus

Professional development in an intl.环境

Job summary

Cross Border Talents in Lisbon, Portugal is seeking an English-speaking professional with paid campaign management experience to join our dynamic advertising team on-site with rotational shifts from 07:00 to 19:00, with potential future 24/7 coverage.

You will handle customer inquiries about digital advertising services, guide clients on social media tools, resolve campaign issues, and ensure a positive experience through proactive communication.

Qualifications

• Fluent English communication required.
• Experience managing paid advertising campaigns.
• Background in digital marketing.
• Experience in a contact centre or customer service within ad tech.
• Understanding of social media platforms and ads fundamentals.
• Flexible to work rotational shifts.

Responsibilities

• Handle customer inquiries related to digital advertising services.
• Provide guidance on social media products and advertising tools.
• Help resolve campaign-related issues.
• Ensure a positive customer experience through effective communication.

Skills

Fluent English

Paid advertising management

Digital marketing background

Customer service experience

Social media platforms knowledge

Proactive customer-oriented

Job description

Lisbon, Portugal
On-site position
Language: English
Initial schedule: Rotational shifts between 07:00 and 19:00, with 2 rotating days off. Future 24/7 shifts may be introduced.

Looking for your next opportunity in customer service and digital advertising? We are seeking English-speaking professionals with paid campaign management experience to join a dynamic team in Lisbon.

Your Responsibilities

• Handle customer inquiries related to digital advertising services.
• Provide guidance on social media products and advertising tools.
• Help resolve campaign-related issues.
• Ensure a positive customer experience through effective communication.

What We're Looking For

• Fluent English communication skills.
• Experience managing paid advertising campaigns.
• Background in digital marketing.
• Previous experience in a contact centre or customer service role within the advertising technology industry.
• Understanding of social media platforms and digital advertising fundamentals.
• A proactive, customer-oriented approach.
• Flexibility to work rotational shifts.

Benefits

• Welcome bonus paid in instalments throughout the first year.
• Daily food allowance.
• Attendance-based bonus.
• Professional development in an international working environment.

Please note that candidates must arrange their own relocation to Portugal.