English-Speaking B2B Advertising Support - Lisbon, Portugal (€920 Signing Bonus)

Closerhire; Lisboa; On-site; EUR 9,300 - 11,000; Full time

Benefits offered by this job

Signing bonus

Welcome bonus

14 salaries

Private health insurance

Paid training

Job summary

CloserHire is seeking an English-speaking B2B Advertising Support Specialist in Lisbon to assist business advertisers with technical troubleshooting, platform guidance, and optimization insights. The role requires strong English skills and experience in paid campaigns, with a full-time on-site schedule in Lisbon.

You will collaborate with Product, Operations, and Engineering teams to resolve issues, improve user experience, and maintain high CSAT.

Qualifications

• Native or C2 level of English.
• Experience in paid campaign management required.
• Experience with online campaigns and digital marketing.
• Familiarity with social media platforms.
• Background in a Contact Centre or advertising is helpful.
• Degree in Marketing or related field is an advantage.
• Proactive attitude and willingness to learn and develop.

Responsibilities

• Handle end-to-end troubleshooting for advertising products via email and chat. Diagnose issues related to campaigns, platform tools, and product features. Drive query resolution by collaborating with internal Product, Operations & Engineering teams.
• Provide timely, accurate updates to ensure high customer satisfaction. Identify opportunities to improve the user experience. Ensure service quality by meeting productivity, SLA, and case-handling standards. Educate advertisers on features, best practices, and common issue types. Maintain proactive, professional communication throughout the case journey.

Skills

Paid campaign management

Digital marketing

Social media familiarity

Customer service mindset

Analytical skills

Education

Marketing degree or related field

Job description

English-Speaking B2B Advertising Support Specialist in Lisbon, Portugal. €920 per month × 14 salaries (gross), plus 2000€ signing bonus.

At a glance

• Location: Lisbon, Portugal
• Work model: On-site
• Languages: English
• Salary: €920 per month × 14 salaries (gross), plus 2000€ signing bonus
• Start: 22/10
• Relocation: not offered for this role

Perks worth knowing about

• €920 Signing Bonus
• €2,000 Welcome Bonus
• 14 Salaries a Year
• Private Health Cover
• Paid Training

About the role

CloserHire is partnering with a global leader in digital advertising solutions to recruit a English-speaking B2B Advertising Support Specialist for their team in Lisbon. In this role, you will support business advertisers with technical troubleshooting, platform guidance, and optimization insights, ensuring a seamless and high-quality user experience.

What you'll do

• Handle end-to-end troubleshooting for advertising products via email and chat. Diagnose issues related to campaigns, platform tools, and product features. Drive query resolution by collaborating with internal
• Product, Operations & Engineering teams. Provide timely, accurate updates to ensure high customer satisfaction. Identify opportunities to improve the user experience from day one. Ensure service quality by meeting productivity, SLA, and case-handling standards. Educate advertisers on features, best practices, and common issue types. Maintain proactive, professional communication throughout the case journey. Share insights, trends, and feedback to support continuous improvement

What we're looking for

• Native or C2 level of English
• Experience in paid campaign management is mandatory
• Experience with online campaigns and Digital Marketing
• Familiarity with social media platforms and a basic understanding of digital advertising
• Previous experience in a Contact Centre, Service Program, or Advertising
• Technology company is an advantage
• Strong customer service-oriented mindset
• Good analytical, problem-solving, and attention-to-detail skills
• Ability to work effectively both independently and as part of a team A degree in Marketing or a related field is an advantage
• Proactive attitude and willingness to learn and develop

Salary

€920 per month × 14 salaries (gross), plus 2000€ signing bonus

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.

Benefits

• Full-time employment with comprehensive, fully paid training. Monday to Sunday | 07:00–19:00
• Attractive base salary
• Relocation support package to help you settle into life in Lisbon
• Private health insurance and other benefits
• Opportunity to work for a globally recognized brand and enhance your CV A vibrant and multicultural work environment
• Modern office in central
• Lisbon, easily accessible and well-equipped

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

How the process works

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.