English-Speaking AI Customer Support Agent – Relocation to Portugal

RDN CONS; Coimbra; Presencial; EUR 28 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Permanent accommodation provided

Private health insurance

Dental insurance

22 days annual leave

Initial training

Resumo da oferta

RDN CONS in Lisbon, Portugal is seeking English-speaking AI Customer Support Agents to join an international team. This onsite role offers a fully paid relocation package and permanent accommodation, with a competitive salary package and opportunities to work with cutting-edge AI and Generative AI technologies.

You will help customers across channels, resolve technical issues, and guide users on product features in a fast-paced, international environment.

Qualificações

• Fluent written and spoken English is required.
• Experience or interest in IT, tech support, or AI is valued.
• Candidates with a passion for AI and new technologies are encouraged.

Responsabilidades

• Support customers across multiple channels.
• Assist with billing, invoicing and account-access inquiries.
• Troubleshoot platform, product and technical issues.
• Guide customers on using products and features.
• Identify issues and provide clear, accurate solutions.
• Deliver a high-quality customer experience in a tech-driven environment.
• Keep up to date with product developments.

Conhecimentos

Fluent English

Tech support

IT knowledge

AI interest

Descrição da oferta de emprego

Are you fluent in English and interested in Artificial Intelligence, technology, and the rapidly evolving world of Generative AI?

We are looking for English-Speaking AI Customer Support Agents to join an international team in Lisbon, Portugal, supporting an innovative global company developing advanced AI and Generative AI technologies.

This is an onsite position in Lisbon with a fully paid relocation package and permanent accommodation provided, making it an excellent opportunity for candidates who are ready to start a new professional experience in Portugal.

The Role

Your Responsibilities Will Include

• Supporting customers across multiple communication channels
• Assisting with billing, invoicing and account-access enquiries
• Troubleshooting platform, product and technical issues
• Guiding customers on how to use products, features and services effectively
• Identifying customer issues and providing clear, accurate solutions
• Delivering a high-quality customer experience in a technology-driven environment
• Keeping up to date with product developments and new features

What We're Looking For

• Fluent English, both written and spoken
• Previous experience or knowledge in IT, technical support, technology or AI is highly valued
• Candidates without direct professional AI experience may also be considered if they have a genuine interest in and passion for Artificial Intelligence and new technologies
• Previous customer service or technical support experience is an advantage
• Strong communication and problem-solving skills
• Comfortable troubleshooting technical or product-related issues
• Curious, adaptable and eager to learn about emerging technologies
• Comfortable working in a fast-paced international environment
• Availability to work onsite in Lisbon

What We Offer

• Fully paid relocation package to Portugal
• Permanent accommodation provided
• Competitive salary package
• Performance-based bonusMeal allowance
• Holiday and Christmas allowances
• Private health and dental insurance
• 22 days of annual leave
• Comprehensive initial training
• Professional development and career-growth opportunities
• International working environment in Lisbon
• The opportunity to work closely with cutting-edge AI and Generative AI technologies

Ready for Your Next Opportunity?

If you're passionate about technology, curious about AI and interested in developing your career in an international environment, this could be an excellent opportunity to combine customer support with one of the fastest-growing areas of technology.