English Retention & Care Specialist (Lisbon)

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Incentives tied to positive retention

Training in negotiation and objection"

Job summary

Cross Border Talents in Lisbon seeks a Care Advisor to assist customers considering cancelling or changing their plan. You will listen to needs, explain options, and propose a solution that fits, from plan adjustments to approved discounts. Outcomes are recorded in our CRM to help product and pricing teams.

Fluent English (C1+) is required. You must be confident on the phone, persuasive without pressure, and comfortable working toward targets. Rotating shifts apply, with training provided.

Qualifications

• Fluent English at C1 level is required.
• Confident on the phone and persuasive without pressure.
• Comfortable working with targets that reward good customer outcomes.
• Rotating shifts apply.

Responsibilities

• Listen to customers considering cancellation or plan changes and identify needs.
• Explain options and propose solutions that fit the customer’s real needs.
• Record outcomes in the CRM and contribute to product and pricing improvements.

Skills

English (C1)

Phone skills

Target-driven

Job description

Cross Border Talents in Lisbon seeks a Care Advisor to assist customers considering cancelling or changing their plan. You will listen to needs, explain options, and propose a solution that fits, from plan adjustments to approved discounts. Outcomes are recorded in our CRM to help product and pricing teams.

Fluent English (C1+) is required. You must be confident on the phone, persuasive without pressure, and comfortable working toward targets. Rotating shifts apply, with training provided.