English - Ops Customer Expert

Cross Border Talents; Lisboa; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Performance bonuses

Health & dental insurance

40 hours/week

Multicultural work environment

Job summary

Cross Border Talents in Lisbon is seeking an Ops Customer Expert to handle banking inquiries, support customers by phone, chat and email, and manage fraud cases and disputes. The role is on-site and involves 40 hours per week with 24/7 rotating shifts in a multicultural international environment.

Ideal candidates have at least 1 year in Banking/Financial Services, fluent English, and are willing to work on-site in Lisbon.

Qualifications

• 1+ year of experience in Banking, Financial Services or Insurance.
• Advanced/Fluent English.
• Comfortable working 24/7 rotating shifts.
• Willingness to work on-site in Lisbon.

Responsibilities

• Handle banking and financial customer inquiries.
• Manage fraud cases, payment disputes and chargebacks.
• Support customers via phone, chat and email.

Skills

Banking experience

Fluent English

Customer support

Job description

English - Ops Customer Expert

Empresa : Cross Border Talents Tipo de Emprego : Periodo Integral Lisbon Portugal

We are hiring Ops Customer Experts to join an international banking & finance project in Lisbon.

Descrição do Emprego - English - Ops Customer Expert

Requirements

• 1+ year of experience inBanking, Financial Services or Insurance
• Advanced/Fluent English
• Comfortable working24/7 rotating shifts
• Willingness to work on-site in Lisbon

What you'll do

• Handle banking and financial customer inquiries
• Manage fraud cases, payment disputes and chargebacks
• Support customers viaphone, chat and email

What we offer

• Competitive package with performance bonuses
• Private health & dental insurance
• 40 hours/week
• Multicultural and international work environment