EMEA Technical Support & Logistics Specialist

AMETEK

Vila Nova de Gaia

Presencial

EUR 20 000 - 25 000

Tempo integral

14 dias+

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Resumo da oferta

AMETEK, Inc. is seeking a Technical Support Agent - FARO CREAFORM to provide technical and administrative support for annual calibration, return, repair and other service requests for our EMEA customers.

You will collaborate with other departments to ensure follow-up and progression of these requests to deliver an unparalleled customer experience. Ideal profile includes a technical or bachelor’s degree, multilingual capabilities (French and English; German a plus).

Qualificações

Has a technical or bachelor’s degree in a relevant field.
Fluent in French and English. Proficiency in German is an asset.
Experience in customer service.
Good communication and problem-solving skills.
Knowledge of a computer operating system (Excel and Word).
Knowledge of Salesforce CRM is an asset.
Ability to multitask & team player.
Has an interest in customer service.
Organized, attention to detail, easy to learn.
Ability to communicate verbally and in writing.
Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs.

Responsabilidades

Provide first level support to customers through phone and email.
Administrate all annual calibration support cases.
Manage the return of defective equipment for repair or replacement.
Generate quotes/orders in the CRM timely and work closely with colleagues to process them.
Execute property transfers.
Strive to improve processes and procedures for areas of responsibility.
Support the Customer Service department with Logistic duties (shipping documentation, coordinate pickups).
Manage annual calibrations of the Loaner fleet.