Technical Support Specialist (m/f/d) Customer Support

AMETEK, Inc.; Portugal; Presencial; EUR 20 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working hours

Training

Free drinks

Fresh fruit in the office

Resumo da oferta

AMETEK, Inc. is looking for a Technical Support Specialist (m/f/d) located in Portugal, Porto. This position involves responding to customer inquiries regarding hardware and software products, ensuring high customer satisfaction, and maintaining detailed documentation for support interactions.

The ideal candidate possesses a strong service-oriented mindset, excellent communication skills, and fluency in English and Spanish, with Portuguese preferred. Benefits include a regular employment contract, flexible working hours, and training opportunities.

Qualificações

• Demonstrate work experience in a service-oriented organization.

Responsabilidades

• Respond to customer inquiries related to hardware and software products.
• Deliver support and process quotes and orders.
• Achieve high standards in customer satisfaction.
• Maintain documentation for each support incident.
• Cooperate with other support teams for excellent customer experience.
• Point of contact for Channel Partner and Distributor support.

Conhecimentos

Service-oriented mindset

Strong communications skills

Fluent in English

Fluent in Spanish

Portuguese preferred

Formação académica

Commercial or technical education

Descrição da oferta de emprego

Technical Support Specialist (m/f/d) Customer Support

Location: Vila Nova de Gaia, PT, 4400-676

Business Unit: FARO Creaform

We are seeking a Technical Support Specialist (m/f/d) Customer Support, located in Portugal, Porto.

Responsibilities

• Respond to both internal and external customer inquiries related to the organization’s hardware and software products
• Deliver services and support, basic guidance and solutions or answers as listed in the guidelines, process quotes and orders
• Achieve the highest standards in first contact resolution and customer satisfaction
• Maintain detailed notes and documentation for each support incident and customer related information in the ticketing system
• Closely cooperate with the other support level teams to ensure an excellent Customer Experience along the Support Chain
• Point of contact for Channel Partner and Distributor support to all non-technical related inquiries

Requirements

• Strong service-oriented mindset
• Strong communications skills
• Fluent English and Spanish, Portuguese is preferred
• Commercial or technical education
• Demonstrate work experience in a service-oriented organization

Benefits

• Regular employment contract
• Flexible working hours
• Training
• Other employee service: free drinks, fresh fruit in the office

Compensation

Currency: EUR

Salary Minimum: 20,000

Salary Maximum: 25,000

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.