Quality Engineer – Customer Service

Fischer Connectors; Amarante; Presencial; EUR 30 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Integration into a fast-growing multinational company

Internal mobility and career development support

Canteen

Flexible working policy (when the role allows)

Resumo da oferta

Fischer Connectors in Amarante, Portugal is hiring a Quality Engineer who will ensure the quality of products and customer satisfaction. The role requires handling customer complaints, implementing corrective actions, and maintaining technical documentation to uphold quality standards.

The ideal candidate will have a Bachelor's degree in Engineering, proven experience, and strong problem-solving skills. The position offers integration into a fast-growing multinational company and support for career development.

Qualificações

• Proven experience as a Quality Engineer or Technician, preferably in automotive.
• Solid technical knowledge of manufacturing processes and testing.
• Fluent in English; knowledge of French/German is a plus.

Responsabilidades

• Handle customer non-conformities and complaints effectively.
• Implement corrective and preventive actions (CAPA).
• Lead root cause analysis and follow up on actions.

Conhecimentos

Quality Assurance Processes

Problem-solving Methodologies

Technical Documentation

Customer Complaint Handling

Engineering Drawings

Formação académica

Bachelor’s degree in Engineering

Ferramentas

Microsoft Office (Word, Excel)

SAP

Measurement and Inspection Equipment

Descrição da oferta de emprego

Founded in 1954, Fischer Connectors designs, develops and deploys end-to-end interconnect solutions for ecosystems requiring local transfer and management of data, signals and power. Its tailored electronic solutions, connectors and cable assemblies are trusted globally for their reliability in demanding environments.

Fischer Connectors is part of Conextivity Group . With nearly 700 people worldwide, four R&D centers and six manufacturing sites, the Swiss-headquartered technology group offers high-performance connectivity solutions that manage power and data flows seamlessly from sensors and devices to the cloud, enabling the emergence of new and scalable ecosystems. Conextivity comprises two core business activities: Fischer Connectors and Wearin’.

For our new Plant in Amarante, near Oporto, Portugal, we are looking for a Quality Engineer – Customer Service.

The mission of a Quality Engineer is to ensure the quality of our products and the satisfaction of our customers.

WHAT YOU WILL DO IN YOUR ROLE:

Ensure the effective handling of assigned customer non-conformities and complaints.

Ensure the segregation and control of non-conforming products.

Define, implement, and monitor corrective and preventive actions (CAPA).

Prepare and issue 8D reports (in English and/or French) in response to customer non-conformities.

Lead problem-solving activities, perform root cause analysis, and follow up on the implementation of corrective and preventive actions.

Prepare Certificates of Conformity in accordance with DIN EN 10204 or specific customer requirements.

Maintain a thorough understanding of the technical documentation applicable to products and processes (work instructions, procedures, specifications, etc.).

Propose and implement improvements to quality assurance processes aimed at reducing non-conforming products and scrap rates.

Inform the Quality Coordinator of any doubts, anomalies, or situations requiring production to be stopped.

Comply with all company policies, procedures, and standards of conduct.

Adhere to all health and safety regulations.

Use the required personal protective equipment (PPE) and collective protective equipment.

Comply with the company’s resource waste reduction practices, including reducing consumption, reusing materials, and separating waste for recycling.

THE EXPERIENCE AND SKILLS YOU WILL BRING:

Bachelor’s degree in Engineering (Mechanical Engineering, Industrial Engineering, Industrial Management, or a related field).

Proven experience as a Quality Engineer or Quality Technician, preferably within the automotive industry.

Solid technical knowledge of mechanics, engineering drawings, manufacturing processes, injection moulding, surface treatment, assembly, and testing/inspection processes.

Experience in handling non-conformities and customer complaints.

Experience in implementing structured problem-solving methodologies (Ishikawa, 5 Whys, 8D, Lessons Learned) and evaluating the effectiveness of corrective actions.

Knowledge of the following standards: ISO 9001, ISO 45001, ISO 14001, ISO 13485, and DIN EN 10204.

Knowledge of measurement and inspection equipment, including its proper use and maintenance.

Proficiency in Microsoft Office applications, particularly Word and Excel, as well as SAP.

Languages: Fluent English is required; knowledge of French and/or German would be considered an advantage.

Experience working with SAP.

Strong team player with an open-minded and flexible approach.

Ability to learn quickly and adapt to changing environments.

Excellent communication, analytical thinking, and critical problem-solving skills.

High level of accuracy, autonomy, and attention to detail.

Proactive mindset with a strong sense of initiative.

WHATWEOFFER:

• Integrationintoafast-growingmultinationalcompany
• Internalmobilityandcareerdevelopmentsupport
• Canteen
• Flexibleworkingpolicy(whentheroleallows)