Technical Support Agent

AMETEK; Vila Nova de Gaia; Presencial; EUR 20 000 - 25 000; Tempo integral

Resumo da oferta

AMETEK, Inc. is seeking a Technical Support Agent - FARO CREAFORM to provide technical and administrative support for annual calibration, return, repair and other service requests for our EMEA customers.

You will collaborate with other departments to ensure follow-up and progression of these requests to deliver an unparalleled customer experience. Ideal profile includes a technical or bachelor’s degree, multilingual capabilities (French and English; German a plus).

Qualificações

• Has a technical or bachelor’s degree in a relevant field.
• Fluent in French and English. Proficiency in German is an asset.
• Experience in customer service.
• Good communication and problem-solving skills.
• Knowledge of a computer operating system (Excel and Word).
• Knowledge of Salesforce CRM is an asset.
• Ability to multitask & team player.
• Has an interest in customer service.
• Organized, attention to detail, easy to learn.
• Ability to communicate verbally and in writing.
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs.

Responsabilidades

• Provide first level support to customers through phone and email.
• Administrate all annual calibration support cases.
• Manage the return of defective equipment for repair or replacement.
• Generate quotes/orders in the CRM timely and work closely with colleagues to process them.
• Execute property transfers.
• Strive to improve processes and procedures for areas of responsibility.
• Support the Customer Service department with Logistic duties (shipping documentation, coordinate pickups).
• Manage annual calibrations of the Loaner fleet.

Conhecimentos

Customer service

Communication

Problem-solving

Excel

Word

Salesforce CRM

Multitasking

Team player

AI tools

Verbal and written communication

Formação académica

Bachelor's degree in a relevant field

Ferramentas

Salesforce CRM

Descrição da oferta de emprego

Technical Support Agent - FARO CREAFORM

The incumbent of this position is primarily responsible for providing technical and administrative support for annual calibration, return, repair & other serviceability requests for our EMEA customers. In collaboration with the other departments, he (she) will ensure the follow‑up and progression of these requests to offer an unparalleled customer experience.

Key Responsibilities

• Provide first level support to customers through phone & email;
• Administrate all annual calibration support cases;
• Manage the return of defective equipment for repair or replacement;
• Generate quotes/orders in the CRM timely and work closely with colleagues to process them;
• Execute property transfers;
• Strive to improve processes and procedures for areas of responsibility;

Support the Customer Service department with Logistic duties

• Prepare shipping documentation, coordinate pickups and receiving for Support;
• Manage annual calibrations of the Loaner fleet;

Ideal Profile

• Has a technical or bachelor’s degree in a relevant field.
• Fluent in French and English. Proficiency in German is an asset.
• Experience in customer service.
• Good communication and problem‑solving skills.
• Knowledge of a computer operating system (Excel and Word).
• Knowledge of Salesforce CRM is an asset.
• Ability to multitask & team player.
• Has an interest in customer service.
• Organized, attention to detail, easy to learn.
• Ability to communicate verbally and in writing.
• Demonstrated ability and willingness to use AI tools to improve productivity, decision‑making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI‑generated outputs

Compensation

Currency: EUR

Salary Minimum: 20,000

Salary Maximum: 25,000

Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion. AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.