Dutch-speaking Warranty Support Agent - Lisbon (Hybrid)

Worldwiders Recruitment; Lisboa; Hybrid; EUR 12,000 - 17,000; Full time

Job summary

Worldwiders Recruitment is searching for a Dutch-speaking Customer Service Agent in Lisbon to join an international team. You will handle warranty-related inquiries via phone and email for a leading home appliances brand, with a stable Monday-to-Friday schedule.

Candidates should be native or near-native in Dutch, possess strong communication skills, and be comfortable with basic computer tasks. The role offers hybrid/remote work options and welcomes those based in Lisbon.

Qualifications

• Native or near-native level of Dutch or Flemish (C2).
• Good oral and written communication skills.
• Basic computer knowledge from a user's perspective.
• Experience in face-to-face or contact centre customer service is an advantage.
• Customer-oriented, adaptable, and dynamic personality.
• Ability to multitask, manage time effectively, and work independently.

Responsibilities

• Handle incoming customer inquiries via phone and email.
• Assist customers with appliance warranty renewals.
• Answer questions related to warranty coverage.
• Support customers with issues regarding home appliances.
• Deliver professional and customer-focused service.
• Ensure accurate handling of customer cases and follow-up when needed.

Skills

Dutch (C2)

Customer service

Communication skills

Basic computer skills

Job description

Worldwiders Recruitment is searching for a Dutch-speaking Customer Service Agent in Lisbon to join an international team. You will handle warranty-related inquiries via phone and email for a leading home appliances brand, with a stable Monday-to-Friday schedule.

Candidates should be native or near-native in Dutch, possess strong communication skills, and be comfortable with basic computer tasks. The role offers hybrid/remote work options and welcomes those based in Lisbon.