Flemish or Dutch-speaking Customer Support Agent in Lisbon, Portugal

Worldwiders Recruitment; Lisboa; Híbrido; EUR 12 000 - 17 000; Tempo integral

Resumo da oferta

Worldwiders Recruitment is searching for a Dutch-speaking Customer Service Agent in Lisbon to join an international team. You will handle warranty-related inquiries via phone and email for a leading home appliances brand, with a stable Monday-to-Friday schedule.

Candidates should be native or near-native in Dutch, possess strong communication skills, and be comfortable with basic computer tasks. The role offers hybrid/remote work options and welcomes those based in Lisbon.

Qualificações

• Native or near-native level of Dutch or Flemish (C2).
• Good oral and written communication skills.
• Basic computer knowledge from a user's perspective.
• Experience in face-to-face or contact centre customer service is an advantage.
• Customer-oriented, adaptable, and dynamic personality.
• Ability to multitask, manage time effectively, and work independently.

Responsabilidades

• Handle incoming customer inquiries via phone and email.
• Assist customers with appliance warranty renewals.
• Answer questions related to warranty coverage.
• Support customers with issues regarding home appliances.
• Deliver professional and customer-focused service.
• Ensure accurate handling of customer cases and follow-up when needed.

Conhecimentos

Dutch (C2)

Customer service

Communication skills

Basic computer skills

Descrição da oferta de emprego

Do you want to build your customer service career in Lisbon? Our client is looking for a Dutch or Flemish-speaking Customer Service Agent to join their international team in Portugal.

Support customers of a leading home appliances brand by handling warranty-related inquiries via phone and email. Enjoy a stable Monday-to-Friday schedule while working in a dynamic international environment.

• Possibility of hybrid/remote work!
• Only candidates based in Lisbon!

About the company

Our client is a global provider of business process outsourcing (BPO) solutions, specializing in customer service, sales, and technical support. With operations in more than 20 countries, they employ over 130,000 professionals delivering high-quality services for major international brands across diverse industries.

What will you do?

• Handle incoming customer inquiries via phone and email
• Assist customers with appliance warranty renewals
• Answer questions related to warranty coverage
• Support customers with issues regarding home appliances
• Deliver professional and customer-focused service
• Ensure accurate handling of customer cases and follow-up when needed

Candidate profile

• Native or near-native level of Dutch or Flemish (C2)
• Good oral and written communication skills
• Basic computer knowledge from a user's perspective
• Experience in face-to-face or contact centre customer service is an advantage
• Customer-oriented, adaptable, and dynamic personality
• Ability to multitask, manage time effectively, and work independently

Employer offers

• Full-time position
• International working environment
• Opportunity to develop your customer service career