Dutch-Speaking Team Leader in Lisbon — 14 Salaries

CloserHire; Lisboa; On-site; EUR 22,000 - 23,000; Full time

Benefits offered by this job

14 Salaries a Year

€150 Language Bonus

Job summary

CloserHire is partnering with a leading international customer experience provider to recruit a Dutch-speaking Team Leader in Lisbon. You will lead and develop a team of Customer Service Representatives, coach performance, and ensure excellent service.

The role offers a sustainable full-time position with opportunities for advancement in a dynamic multicultural environment; Portuguese contracts with 14 salaries, and a €150 language bonus.

Qualifications

• Dutch language proficiency required.
• Experience leading a customer service team in a BPO environment.
• Ability to coach, monitor KPIs and conduct performance reviews.
• Excellent communication and problem-solving skills.
• Organized and able to manage multiple priorities.

Responsibilities

• Lead, motivate, and support a team of Customer Service Representatives.
• Monitor team performance against KPIs and service targets.
• Provide regular coaching, feedback, and performance reviews.
• Support agents with escalated or complex customer cases.
• Manage daily operations, attendance, scheduling, and workload distribution.
• Communicate operational updates, procedures, and business objectives to the team.

Skills

Dutch language

Leadership

Coaching

Performance management

Customer service

Escalations

Communication

Team management

Job description

CloserHire is partnering with a leading international customer experience provider to recruit a Dutch-speaking Team Leader in Lisbon. You will lead and develop a team of Customer Service Representatives, coach performance, and ensure excellent service.

The role offers a sustainable full-time position with opportunities for advancement in a dynamic multicultural environment; Portuguese contracts with 14 salaries, and a €150 language bonus.