Dutch-Speaking Team Leader – Lisbon, Portugal

CloserHire; Lisboa; On-site; EUR 22,000 - 23,000; Full time

Benefits offered by this job

14 Salaries a Year

€150 Language Bonus

Job summary

CloserHire is partnering with a leading international customer experience provider to recruit a Dutch-speaking Team Leader in Lisbon. You will lead and develop a team of Customer Service Representatives, coach performance, and ensure excellent service.

The role offers a sustainable full-time position with opportunities for advancement in a dynamic multicultural environment; Portuguese contracts with 14 salaries, and a €150 language bonus.

Qualifications

• Dutch language proficiency required.
• Experience leading a customer service team in a BPO environment.
• Ability to coach, monitor KPIs and conduct performance reviews.
• Excellent communication and problem-solving skills.
• Organized and able to manage multiple priorities.

Responsibilities

• Lead, motivate, and support a team of Customer Service Representatives.
• Monitor team performance against KPIs and service targets.
• Provide regular coaching, feedback, and performance reviews.
• Support agents with escalated or complex customer cases.
• Manage daily operations, attendance, scheduling, and workload distribution.
• Communicate operational updates, procedures, and business objectives to the team.

Skills

Dutch language

Leadership

Coaching

Performance management

Customer service

Escalations

Communication

Team management

Job description

€1,550 per month × 14 salaries (gross) — plus 14 Salaries a Year, €150 Language Bonus. Dutch-Speaking Team Leader in Lisbon, Portugal.

What you'll actually take home

€1,550 per month × 14 salaries (gross)

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.

The perks, in full

• 14 Salaries a Year
• €150 Language Bonus

Everything else in the package

You also get competitive remuneration package, stable full-time employment, opportunity to lead and develop a customer service team, professional onboarding and ongoing management training, career progression within an international organization, dynamic and multicultural working environment, employee benefits and wellbeing initiatives, and continuous learning and professional development opportunities.

The job itself

CloserHire is partnering with a leading international customer experience provider to recruit a Dutch-speaking Team Leader for a BPO operation. This is a great opportunity for an experienced customer service professional ready to take ownership of a team, drive performance, and create a positive working environment. You’ll coach and develop your team while ensuring excellent service, strong results, and consistent achievement of operational targets.

Day to day that means lead, motivate, and support a team of Customer Service Representatives, monitor individual and team performance against KPIs, quality standards, and service targets, provide regular coaching, feedback, and performance reviews, support agents with escalated or complex customer cases, identify performance gaps and create effective improvement plans, manage daily operations, attendance, scheduling, and workload distribution, and communicate operational updates, procedures, and business objectives to the team.

What you need to bring

• Organized, proactive, and comfortable managing multiple priorities
• Confident handling escalations and challenging situations
• Excellent communication and problem-solving abilities
• Good understanding of customer service KPIs and performance management
• Strong leadership, coaching, and people-management skills
• Agent, or similar BPO/Customer Service role
• Leader, Supervisor, Senior

Life in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.