Dutch-Speaking Team Leader – Customer Experience – Lisbon, Portugal

CloserHire; Lisboa; Presencial; EUR 17 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

14 salaries/year

Language bonus

Stable full-time

Career progression

Onboarding & training

International environment

Wellbeing programs

Resumo da oferta

CloserHire is partnering with a leading international customer experience provider to recruit a Dutch-speaking Team Leader for a BPO operation in Lisbon.

You’ll lead and develop a team of customer service representatives, monitor KPIs, provide coaching, and ensure high service levels. The role requires fluent Dutch (C1/C2) and English (B2+), strong leadership, and the ability to drive performance.

Qualificações

• Fluent Dutch (C1/C2) and English (B2+) required.
• Experience as Team Leader/Supervisor in BPO/CS roles.
• Strong leadership, coaching and people-management skills.
• Good understanding of CS KPIs and performance management.

Responsabilidades

• Lead and develop a team of Customer Service Representatives.
• Monitor KPIs, quality standards and service targets; provide coaching and performance reviews.
• Support agents with escalated or complex cases; manage daily operations, attendance, scheduling and workload distribution.
• Communicate updates and objectives to the team; collaborate with Operations, Quality and Training to improve results.

Descrição da oferta de emprego

A working week in Lisbon, Portugal, in Dutch. 1400€ x 14.

A typical day

You'll spend most of it on lead, motivate, and support a team of Customer Service Representatives, monitor individual and team performance against KPIs, quality standards, and service targets, provide regular coaching, feedback, and performance reviews, support agents with escalated or complex customer cases, identify performance gaps and create effective improvement plans, and manage daily operations, attendance, scheduling, and workload distribution.

Less often, you'll also communicate operational updates, procedures, and business objectives to the team, work closely with Operations, Quality, Training, and other departments to improve results, and promote a positive, collaborative, and high-performance team culture.

Would you fit?

We're looking for someone with fluent Dutch (C1/C2), good command of English (B2 level or above), previous experience in a Team, leader, Supervisor, Senior, agent, or similar BPO/Customer Service role, strong leadership, coaching, and people-management skills, and good understanding of customer service KPIs and performance management.

The money

1400€ x 14

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.

What comes with it

• 14 Salaries a Year
• €150 Language Bonus

Benefits

• Competitive remuneration package
• Stable full-time employment
• Opportunity to lead and develop a customer service team
• Professional onboarding and ongoing management training
• Career progression within an international organization
• Dynamic and multicultural working environment
• Employee benefits and wellbeing initiatives
• Continuous learning and professional development opportunities

Who you'd work for

CloserHire is partnering with a leading international customer experience provider to recruit a Dutch-speaking Team Leader for a BPO operation. This is a great opportunity for an experienced customer service professional ready to take ownership of a team, drive performance, and create a positive working environment. You’ll coach and develop your team while ensuring excellent service, strong results, and consistent achievement of operational targets.

About Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

We are an equal-opportunity recruiter and consider every applicant on ability alone.