Dutch-Speaking Support Specialist Relocation to Sofia

Recruitment By Ierotheos; Portugal; Vor Ort; EUR 13.000 - 23.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Fully Paid Training

Fully Paid Relocation Package (flight,

Relocation Concierge

Zusammenfassung

Mercier Consultancy Group is seeking a Dutch Speaking Support Specialist to join our Bulgaria-based team. You will handle Dutch-speaking customer inquiries across digital channels, delivering accurate solutions and upholding high service standards while collaborating with the Sofia office.

The role includes a fully supported relocation package (flight, hotel) and fully paid training, with health insurance and a competitive monthly salary.

Qualifikationen

• Native Dutch language skills (spoken and written).
• Experience in customer-facing roles within the support services sector is a strong asset.
• Excellent communication and problem-solving abilities.
• Ability to work on-site in Sofia; EU passport holder preferred.

Aufgaben

• Provide high-quality customer assistance through digital channels.
• Maintain understanding of products to deliver accurate solutions in Dutch.
• Manage and resolve complex customer inquiries to ensure satisfaction.
• Collaborate with cross-functional teams in the Bulgarian office to optimize support processes.
• Document interactions in the CRM to track trends and outcomes.
• Keep up-to-date with support industry standards and KPIs.

Kenntnisse

Dutch fluency

Customer-facing experience

Excellent communication

Problem-solving

Tools

CRM system

Jobbeschreibung

Mercier Consultancy Group is seeking a Dutch Speaking Support Specialist to join our Bulgaria-based team. You will handle Dutch-speaking customer inquiries across digital channels, delivering accurate solutions and upholding high service standards while collaborating with the Sofia office.

The role includes a fully supported relocation package (flight, hotel) and fully paid training, with health insurance and a competitive monthly salary.