Dutch Speaking Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Portugal; On-site; EUR 13,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Training

Fully Paid Relocation Package (flight,

Relocation Concierge

Job summary

Mercier Consultancy Group is seeking a Dutch Speaking Support Specialist to join our Bulgaria-based team. You will handle Dutch-speaking customer inquiries across digital channels, delivering accurate solutions and upholding high service standards while collaborating with the Sofia office.

The role includes a fully supported relocation package (flight, hotel) and fully paid training, with health insurance and a competitive monthly salary.

Qualifications

• Native Dutch language skills (spoken and written).
• Experience in customer-facing roles within the support services sector is a strong asset.
• Excellent communication and problem-solving abilities.
• Ability to work on-site in Sofia; EU passport holder preferred.

Responsibilities

• Provide high-quality customer assistance through digital channels.
• Maintain understanding of products to deliver accurate solutions in Dutch.
• Manage and resolve complex customer inquiries to ensure satisfaction.
• Collaborate with cross-functional teams in the Bulgarian office to optimize support processes.
• Document interactions in the CRM to track trends and outcomes.
• Keep up-to-date with support industry standards and KPIs.

Skills

Dutch fluency

Customer-facing experience

Excellent communication

Problem-solving

Tools

CRM system

Job description

Dutch Speaking Support SpecialistAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer service landscape. We pride ourselves on delivering excellence, bridging the gap between high-caliber professionals and industry-leading companies in dynamic hubs like Bulgaria.

Job Overview

We are currently seeking a motivated professional for a Dutch Speaking Support Specialist position in Bulgaria. This role is an ideal opportunity for those looking to advance their career in the customer support services industry while enjoying a fully supported international relocation experience.

Key Responsibilities

• Provide high-quality customer assistance through various digital channels within the customer support services industry.
• Maintain a deep understanding of company products to deliver accurate, helpful, and professional solutions to our Dutch-speaking clients.
• Manage and resolve complex customer inquiries effectively to ensure high levels of satisfaction.
• Collaborate with cross-functional teams in our Bulgarian office to optimize support processes and workflows.
• Document all interactions meticulously in the CRM system to track and analyze service trends.
• Stay updated with the latest support service industry standards to ensure a premium user experience.
• Contribute to a high-performance culture by meeting established individual and team KPIs.
• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Proven experience in customer-facing roles within the customer support services sector is considered a strong asset.
• Exceptional communication skills and a passion for problem-solving.
• Ability to work on-site in Sofia, as this is a key requirement for our Dutch-speaking jobs.
• Adaptability and a professional demeanor suitable for a dynamic international environment.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Monthly Performance Bonus.
• And Much More…

Life in Bulgaria

Choosing one of our available jobs in Bulgaria means stepping into a vibrant culture where historical charm meets modern innovation. Bulgaria offers a delightful Mediterranean-influenced climate, beautiful landscapes, and a welcoming community that makes it an excellent choice for international professionals seeking a Dutch Speaking Support Specialist position in Bulgaria.

With our comprehensive relocation support, moving to Bulgaria becomes a seamless transition. You will enjoy a high quality of life, affordable living costs, and a rich culinary scene, making Bulgaria an ideal destination to grow your career and enjoy a balanced lifestyle. Join the community of expats thriving in Bulgaria today!