Dutch-Speaking Customer Support – Online Services | Relocate to Lisbon at RDN Cons

RDN Cons; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Job summary

RDN Cons in Lisbon is seeking a Dutch-speaking Customer Support agent to join an international team. You will assist customers via phone, email and chat, help with account setup and product usage, and resolve basic technical questions to ensure a smooth experience.

The role requires fluent Dutch and good English for internal communication, comfort with digital tools, and a customer-focused mindset. Shifts are rotational, including evenings and weekends, with onsite work in Lisbon.

Qualifications

• Fluent Dutch, both spoken and written.
• Good English for internal communication.
• Comfortable using digital tools and online platforms.
• Strong communication and a customer-oriented attitude.
• Willingness to work rotational shifts, including evenings and weekends.
• Availability to work onsite in Lisbon.

Responsibilities

• Support customers via phone, email and chat.
• Assist with account setup, product usage and general enquiries.
• Resolve basic technical and account-related issues for customers.
• Guide clients in using online tools and services effectively.
• Identify recurring issues and provide appropriate solutions.
• Share customer feedback with relevant teams to improve service.
• Provide a professional and positive customer experience.

Skills

Dutch language

English language

Customer service

Communication skills

Digital tools

Independent work

Education

High school diploma

Tools

CRM software

Job description

This Full time on site position offers great opportunities for career growth. Ready for a new professional experience in Lisbon? We are looking for Dutch speakers to join an international Customer Support team working with online services and digital solutions. Don't need a background in digital marketing. If you are comfortable with technology, enjoy communicating with people and would like to develop your experience in an international environment, this could be a great opportunity for you.

Your Role

• Supporting customers via phone, email and chat
• Assisting with account setup, product usage and general enquiries
• Helping customers resolve basic technical and account-related issues
• Guiding clients in using online tools and services effectively
• Identifying recurring issues and providing appropriate solutions
• Sharing customer feedback and insights with the relevant teams
• Providing a professional and positive customer experience

Your Profile

• Fluent Dutch, both spoken and written
• Good English for internal communication
• Comfortable using digital tools and online platforms
• Strong communication skills and a customer-oriented attitude
• Good problem-solving skills
• Ability to work independently and manage customer enquiries effectively
• Previous customer service experience is an advantage, but motivated entry-level candidates are also welcome
• High school diploma or equivalent
• Willingness to work rotational shifts, including evenings and weekends
• Availability to work onsite in Lisbon

What You Can Expect

• Full-time employment in Lisbon, Portugal
• International and multicultural working environment
• Initial training and ongoing support
• Opportunity to gain experience within the online and digital services sector
• Career development opportunities