Dutch-Speaking Support Agent | Remote in Portugal + Relocation

Worldwiders Recruitment; Portugal; A distancia; EUR 13.000 - 16.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work from Portugal

Accommodation option

Meal allowance

Fixed hours 08:00–17:00

Start date: 5 or 9 November 2026

Career development programmes

International environment

Descripción de la vacante

Worldwiders Recruitment in Portugal is seeking a Support Agent who will manage supplier invoices, assist suppliers with questions, and communicate via calls and emails. You will analyze cases, escalate when needed, and coordinate with teams to ensure accurate case resolution.

Full training is provided. Remote work from mainland Portugal is allowed, with accommodation options and a clear, consistent 08:00–17:00 workday. Starting in early November 2026 with potential relocation support.

Formación

• Dutch proficiency (C2) written and spoken.
• Strong analytical and problem-solving skills.
• Good communication skills and proficiency in Excel.
• Proactive and autonomous approach to work.
• Flexible, resilient, and able to manage cases end-to-end.

Responsabilidades

• Manage and process supplier invoices using internal systems.
• Assist suppliers with invoice-related questions and discrepancies.
• Communicate with suppliers via calls and emails.
• Analyse cases, identify potential issues, and determine escalation.
• Coordinate with relevant teams when further support is required.
• Follow cases through to resolution with accurate records of interactions.

Conocimientos

Dutch (C2)

Analytical skills

Communication skills

Excel

Autonomous work

Flexibility

Descripción del empleo

Experience the power of a game-changing career!

Are you a Dutch speaker looking for an international career opportunity in Portugal? Join a global technology and services leader that helps well-known brands improve their business performance through innovative technology and customer-focused solutions.

Whether you're already living in Portugal or looking to relocate, this is an opportunity to develop your skills, gain international work experience, and grow your career with the support of an established global company.

What will you do?

As a Support Agent, you will:

• Manage and process supplier invoices using internal systems.
• Assist suppliers with invoice-related questions and discrepancies.
• Communicate with suppliers via incoming and outgoing calls and emails.
• Analyse cases, identify potential issues, and determine when escalation is necessary.
• Coordinate with relevant teams when further support or clarification is required.
• Follow cases through to resolution, ensuring accuracy and high-quality service.
• Maintain clear and accurate records of all interactions and case updates.

What are we looking for?

• Professional Dutch proficiency (C2), both written and spoken.
• Strong analytical and problem-solving skills.
• Good communication skills and proficiency in Excel.
• A proactive and autonomous approach to work.
• Flexibility, resilience, and the ability to manage cases from start to finish.

Previous customer service experience is an advantage but is not required. Full training and ongoing support will be provided.

What does the employer offer?

• Salary: €1,284 gross per month, plus an €80 gross monthly complexity bonus
• Meal allowance: €160 net per month, based on 21 working days, provided via meal card.
• Remote work: Work remotely from mainland Portugal, provided you have a stable wired internet connection.
• Relocators - Accommodation: Optional private room in a shared apartment, with all bills included (around €280/month)
• Working hours: Monday to Friday, 08:00–17:00.
• Start date: 5 November or 9 November 2026.
• Career development: Access to professional development programmes, specialised courses, and language classes.
• International environment: Join a global organisation with opportunities to develop your skills and progress professionally.

Where can you work from?

• Already living in Portugal? Work remotely from mainland Portugal, provided you meet the internet connection requirements.
• Relocating to Portugal? You can benefit from the company's accommodation option. During your first month, you will need to stay at the company's apartment in Lisbon while your documentation is being arranged. You may relocate elsewhere afterwards, subject to the remote-work requirements.

Whether you're already based in Portugal or planning to relocate, this could be your opportunity to build your international career.