Dutch-Speaking Road Services Customer - Porto, Portugal (Relocation Package)

Closerhire; Porto; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Private Health Cover

Meal Allowance

Job summary

CloserHire is partnering with a leading international outsourcing group in Portugal to recruit a Dutch-speaking Customer Support & Billing Specialist for a large-scale public services operation in Porto. This is a long-term, regulated environment that values accuracy, clear communication, and structured processes.

You will handle customer queries related to accounts, billing and service information, perform data entry, and collaborate with authorities when needed.

Qualifications

• Dutch language proficiency at a native or near-native level
• Good English communication, both written and oral
• Experience in customer service or billing is a plus
• Strong attention to detail and data accuracy
• Ability to follow processes and meet deadlines

Responsibilities

• Handle customer queries related to accounts, billing, tolls, and service information
• Register requests, complaints, and clarifications in internal systems for full traceability
• Perform billing, collection, and revenue reconciliation activities
• Communicate with external entities such as authorities when required
• Ensure data accuracy and regulatory compliance in all interactions
• Support service quality, revenue protection, and customer satisfaction

Skills

Dutch language

English language

Customer service mindset

Attention to detail

Administrative skills

Job description

Dutch-speaking role in Porto, Portugal. €1,050 per month (gross). Relocation support included.

At a glance

• Location: Porto, Portugal
• Work model: On-site
• Languages: Dutch
• Salary: €1,050 per month (gross)
• Start: 2/11
• Relocation: supported — details below

Perks worth knowing about

• Private Health Cover
• Meal Allowance

About the role

CloserHire is partnering with a leading international outsourcing group in Portugal to recruit Customer Support & Billing Specialists for a large-scale public services operation. The project supports critical road infrastructure services, combining customer support, billing, and administrative communication across digital channels. This is a stable, long-term opportunity within a regulated, essential-services environment, ideal for candidates who enjoy structured processes, customer interaction, and administrative accuracy.

What you'll do

• Handling customer queries related to accounts, billing, tolls, and service information
• Registering requests, complaints, and clarifications in internal systems for full traceability
• Performing billing, collection, and revenue reconciliation activities
• Communicating with external entities such as authorities and regulatory bodies when required
• Ensuring data accuracy and compliance with internal and regulatory standards
• Contributing to service quality, revenue protection, and customer satisfaction
• All communication is handled via phone, email, and digital channels

What we're looking for

• Native or C1 level
• Dutch and good English skills
• Comfortable working with customers and administrative processes
• Detail-oriented and confident handling data, billing, and documentation
• Able to communicate clearly and professionally via phone and digital channels
• Organized and reliable in following procedures and deadlines
• Willing to work in a regulated, structured environment
• Previous experience in customer service, billing, collections, or administration is a plus

Salary

€1,050 per month (gross)

Note how the two figures work: the lower one already has accommodation deducted, because the company provides the room. You are not comparing a lower salary — you are comparing a salary with rent already paid.

Benefits

• Portuguese employment contract with full social security coverage Rotational shifts Monday to Sunday between 07:00 and 23:00, 8 hours per day plus lunch break 22 days paid annual leave plus
• Portuguese public holidays Holiday and Christmas bonuses paid monthly as part of salary
• Fully paid professional training before starting the role
• Meal allowance paid on a card
• Health insurance from day one
• Modern office location in the Porto area with excellent public transport connections
• Optional company accommodation available for eligible international hires

Relocation support

• permanent accomodation provided - check project files in drive

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

How the process works

• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.