Dutch-Speaking Support Agent — Porto (Onsite), 24/7 Shifts

WW Talents; Albufeira; Presencial; EUR 15 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation support

Welcome bonus €4,000

Food allowance €7.63/day

14 salaries

Resumo da oferta

WW Talents is seeking a Customer Support Representative to deliver professional, empathetic assistance to customers in multiple markets from Porto, Portugal (onsite). You will resolve inquiries, provide accurate information, and ensure a high level of service in a fast-paced environment.

The role requires fluent Dutch and C1 English, excellent problem-solving, and the ability to manage large information sets. Accommodation support and a welcome bonus are offered as part of the package.

Qualificações

• Fluent verbal and written communication in Dutch.
• C1 level of English.
• Strong customer service and communication skills.
• Ability to learn, retain, and manage large amounts of information.

Responsabilidades

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks effectively and work with strong attention to detail.
• Demonstrate active listening and empathy in every customer interaction.
• Maintain a high level of service quality in a fast-paced environment.

Conhecimentos

Dutch

English (C1)

Customer service

Active listening

Descrição da oferta de emprego

WW Talents is seeking a Customer Support Representative to deliver professional, empathetic assistance to customers in multiple markets from Porto, Portugal (onsite). You will resolve inquiries, provide accurate information, and ensure a high level of service in a fast-paced environment.

The role requires fluent Dutch and C1 English, excellent problem-solving, and the ability to manage large information sets. Accommodation support and a welcome bonus are offered as part of the package.