Dutch-Speaking Customer Support Pro 24/7 (Portugal)

Ww Talents; Braga; Presencial; EUR 17 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Monthly salary 14x

Food allowance

Welcome bonus

Relocation support

Resumo da oferta

Ww Talents in Braga, Portugal is seeking a Customer Support Representative to deliver professional, empathetic support across markets. You will handle inquiries, resolve issues, and provide accurate information to ensure a high-quality customer experience.

The role requires Dutch language fluency, English at C1, and the ability to work a 24/7 rotating schedule. Relocation support and a welcoming bonus are offered to eligible candidates to help you settle in Portugal.

Qualificações

• Fluent verbal and written communication in Dutch.
• C1 level of English.
• Strong customer service and communication skills.
• Excellent problem-solving and prioritization abilities.
• Ability to learn, retain, and manage large amounts of information.
• Strong attention to detail and organizational skills.
• Ability to remain calm and professional under pressure.
• Good stress management skills.
• Strong empathy and active listening skills.
• Comfortable working in a 24/7 rotational environment.
• Ability to support multiple markets simultaneously.

Responsabilidades

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks effectively and work with strong attention to detail.
• Demonstrate active listening and empathy in every customer interaction.
• Maintain a high level of service quality in a fast-paced environment.

Conhecimentos

Dutch fluency

English (C1)

Customer service

Problem solving

Info management

Attention to detail

Calm under pressure

Stress management

Empathy & listening

Multi-market support

Fast-paced environment

Descrição da oferta de emprego

Ww Talents in Braga, Portugal is seeking a Customer Support Representative to deliver professional, empathetic support across markets. You will handle inquiries, resolve issues, and provide accurate information to ensure a high-quality customer experience.

The role requires Dutch language fluency, English at C1, and the ability to work a 24/7 rotating schedule. Relocation support and a welcoming bonus are offered to eligible candidates to help you settle in Portugal.