Multilingual Customer Support Specialist (Dutch & English)

WW Talents; Loulé; Presencial; EUR 10 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Food allowance

Welcome bonus

Relocation support

Shared accommodation

Resumo da oferta

WW Talents is hiring a Customer Support Representative to provide professional, empathetic assistance to customers across markets in Portugal. You will handle inquiries, resolve issues, and ensure high-quality service in a fast-paced, 24/7 environment.

Requirements include fluent Dutch, C1 English, strong communication, and the ability to manage large information loads. Relocation support and 14-salary structure are offered.

Qualificações

• Fluent verbal and written communication in Dutch.
• C1 level of English.
• Strong customer service and communication skills.
• Excellent problem-solving and prioritization abilities.
• Ability to learn, retain, and manage large amounts of information.
• Strong attention to detail and organizational skills.
• Ability to remain calm and professional under pressure.
• Good stress management skills.
• Strong empathy and active listening skills.
• Comfortable working in a 24/7 rotational environment.
• Ability to support multiple markets simultaneously.

Responsabilidades

• Provide professional customer support through verbal and written communication
• Handle customer inquiries, requests, and complaints
• Identify customer needs and provide appropriate solutions
• Support more than one market when required
• Manage and retain large amounts of product and process information
• Troubleshoot customer issues and follow established procedures
• Handle disputes and sensitive situations professionally
• Prioritize tasks effectively and work with strong attention to detail
• Demonstrate active listening and empathy in every customer interaction
• Maintain a high level of service quality in a fast-paced environment

Conhecimentos

Dutch language

English (C1)

Customer service

Problem solving

Info management

Attention to detail

Stress management

Empathy

24/7 shifts

Multi-market support

Descrição da oferta de emprego

WW Talents is hiring a Customer Support Representative to provide professional, empathetic assistance to customers across markets in Portugal. You will handle inquiries, resolve issues, and ensure high-quality service in a fast-paced, 24/7 environment.

Requirements include fluent Dutch, C1 English, strong communication, and the ability to manage large information loads. Relocation support and 14-salary structure are offered.