Dutch-Speaking Customer Support Pro – Porto Onsite

WW Talents; Loulé; Presencial; EUR 18 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation support

Welcome bonus

Food allowance

Resumo da oferta

WW Talents in Porto, Portugal, is looking for a Customer Support Representative to join an international team onsite. You will handle inquiries across markets, resolve issues, and maintain high service levels.

Fluency in Dutch and strong English are required, along with empathy, attention to detail, and excellent communication skills. The role offers 24/7 rotational shifts, accommodation support, and a welcoming package including a €4,000 sign-on bonus paid over the first year and a monthly

Qualificações

• Fluent Dutch verbal and written communication.
• Excellent English (C1) communication skills.
• Strong customer service and problem-solving abilities.
• Ability to learn and manage large information volumes.
• Detail-oriented with calm, professional demeanor.

Responsabilidades

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support multi-market coverage when required.
• Manage large amounts of product and process information.
• Troubleshoot issues and follow procedures.
• Handle disputes professionally and maintain service quality.

Conhecimentos

Dutch

English (C1)

Customer service

Communication

Problem solving

Attention to detail

Empathy

Active listening

Under pressure

Descrição da oferta de emprego

WW Talents in Porto, Portugal, is looking for a Customer Support Representative to join an international team onsite. You will handle inquiries across markets, resolve issues, and maintain high service levels.

Fluency in Dutch and strong English are required, along with empathy, attention to detail, and excellent communication skills. The role offers 24/7 rotational shifts, accommodation support, and a welcoming package including a €4,000 sign-on bonus paid over the first year and a monthly