Dutch-Speaking Online Payments Advisor

Mercier Consultancy Group; Portugal; On-site; EUR 25,000 - 36,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Training program

Performance bonus

Career progression

Job summary

Mercier Consultancy Group is seeking a Dutch-speaking Advisor for an Online Payment Platform in Bulgaria. You will support users of a leading fintech ecosystem, handle account and payment inquiries, and translate complex solutions into clear guidance for Dutch customers.

We offer a competitive monthly salary, fully paid training on FinTech systems and regulations, health insurance, a relocation package, and a clear path for career progression within the fintech sector.

Qualifications

• Fluent Dutch, both spoken and written.
• Experience in customer-facing roles.
• Strong communication and problem-solving skills.
• Willingness to relocate to Bulgaria.

Responsibilities

• Provide world-class support to users of a digital payment platform.
• Assist clients with account management and payment inquiries.
• Troubleshoot gateway issues and ensure secure transactions.
• Translate complex payment solutions into clear guidance for Dutch customers.
• Identify system errors and escalate to technical teams as needed.
• Build trust through empathetic and professional communication.
• Contribute to improving internal support processes and metrics.
• Maintain high security and compliance standards in FinTech operations.

Skills

Dutch language

Customer support

FinTech knowledge

Job description

Mercier Consultancy Group is seeking a Dutch-speaking Advisor for an Online Payment Platform in Bulgaria. You will support users of a leading fintech ecosystem, handle account and payment inquiries, and translate complex solutions into clear guidance for Dutch customers.

We offer a competitive monthly salary, fully paid training on FinTech systems and regulations, health insurance, a relocation package, and a clear path for career progression within the fintech sector.