Dutch Speaking Advisor for Online Payment Platform - Work In Sofia, Bulgaria

Mercier Consultancy Group; Portugal; On-site; EUR 25,000 - 36,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Training program

Performance bonus

Career progression

Job summary

Mercier Consultancy Group is seeking a Dutch-speaking Advisor for an Online Payment Platform in Bulgaria. You will support users of a leading fintech ecosystem, handle account and payment inquiries, and translate complex solutions into clear guidance for Dutch customers.

We offer a competitive monthly salary, fully paid training on FinTech systems and regulations, health insurance, a relocation package, and a clear path for career progression within the fintech sector.

Qualifications

• Fluent Dutch, both spoken and written.
• Experience in customer-facing roles.
• Strong communication and problem-solving skills.
• Willingness to relocate to Bulgaria.

Responsibilities

• Provide world-class support to users of a digital payment platform.
• Assist clients with account management and payment inquiries.
• Troubleshoot gateway issues and ensure secure transactions.
• Translate complex payment solutions into clear guidance for Dutch customers.
• Identify system errors and escalate to technical teams as needed.
• Build trust through empathetic and professional communication.
• Contribute to improving internal support processes and metrics.
• Maintain high security and compliance standards in FinTech operations.

Skills

Dutch language

Customer support

FinTech knowledge

Job description

Dutch Speaking Advisor for Online Payment Platform

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading organizations. We pride ourselves on facilitating career-defining opportunities for professionals seeking international growth and excellence.

Job Overview

We are currently sourcing exceptional talent for a Dutch Speaking Advisor for Online Payment Platform position in Bulgaria, operating within the high-growth FinTech sector. This is one of the most sought-after Dutch-speaking jobs in the region, offering a unique opportunity to gain expertise in digital finance while enjoying a vibrant expatriate lifestyle.

Key Responsibilities

• Provide world-class support to users of a leading digital payment ecosystem within the FinTech industry.

• Assist clients with secure account management, transaction inquiries, and troubleshooting payment gateway issues.

• Maintain high levels of security and compliance protocols as expected in the modern FinTech landscape.

• Effectively translate complex financial payment solutions into clear, accessible guidance for Dutch-speaking customers.

• Identify and elevate critical system errors to technical teams to ensure seamless platform operations.

• Build long-term trust with users by providing empathetic, accurate, and professional communication.

• Contribute to the ongoing refinement of internal support processes to enhance customer satisfaction scores.

• Native or fluent Dutch (spoken and written) is mandatory for this role.

• Valid EU passport or right to work in Bulgaria.

• Strong passion for the FinTech industry and digital payment innovation.

• Excellent communication skills with the ability to handle technical financial queries professionally.

• Customer-centric mindset with previous experience in service-oriented roles.

• Readiness to relocate for this exciting Dutch Speaking Advisor for Online Payment Platform position in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on FinTech systems and payment regulations
• Health Insurance and wellness perks
• Fully Paid Relocation Package (flight, transfer, hotel accommodation included)
• Attractive Monthly Performance Bonus
• Excellent career progression paths within the FinTech industry
• And Much More

Life in Bulgaria

Choosing one of our Dutch-speaking jobs in Bulgaria means embracing a country that perfectly blends ancient history with a modern, burgeoning tech scene. Bulgaria offers a fantastic Mediterranean-influenced climate, beautiful mountain ranges, and a cost of living that allows for a high-quality lifestyle that is increasingly popular among European professionals.

Sofia, in particular, is a vibrant capital city known for its diverse culinary landscape, historic architecture, and friendly expatriate community. When you secure a position with Mercier Consultancy Group, you are not just getting a job; you are moving to Bulgaria to build a life in a country that is quickly becoming the primary hub for tech innovation in Eastern Europe.