Dutch-Speaking Insurance Support Specialist — Lisbon

CloserHire; Lisboa; Sur place; EUR 14 000 - 17 000; Plein temps

Avantages offerts par ce poste

Accommodation Provided

Flights Covered

Private Health Cover

Paid Training

Résumé du poste

CloserHire is hiring a Dutch-speaking Customer Service Representative in Lisbon, Portugal, to support an insurance-related project. You will handle inquiries, policy changes, and claims while delivering a professional customer experience.

This full-time on-site role offers a gross monthly salary of €1,374, with relocation support including accommodation and travel reimbursement. Training is provided to ensure a smooth onboarding and growth within the role.

Qualifications

• Native-level fluency in Dutch (C2) and proficient in English (B2).
• Previous experience in customer service is considered an advantage.
• Strong written and verbal communication skills.

Responsabilités

• Handle incoming calls and chats from customers with inquiries about their insurance policies.
• Process service requests in the client's policy administration system.
• Compose and send responses to emails and letters, including contract documents and policy information.
• Conduct indexation and electronic archiving using internal document management tools.
• Manage requests for policy changes, including updating payment methods.
• Support customers with claims submissions and policy cancellations.
• Maintain a high level of service quality and meet client-specific performance targets.

Connaissances

Dutch (C2)

English (B2)

Description du poste

CloserHire is hiring a Dutch-speaking Customer Service Representative in Lisbon, Portugal, to support an insurance-related project. You will handle inquiries, policy changes, and claims while delivering a professional customer experience.

This full-time on-site role offers a gross monthly salary of €1,374, with relocation support including accommodation and travel reimbursement. Training is provided to ensure a smooth onboarding and growth within the role.