Dutch-Speaking Insurance Support Specialist (Lisbon)

Cross Border Talents

Lisboa

In loco

EUR 12.000 - 13.000

Tempo pieno

3 giorni fa

Candidati tra i primi

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Vantaggi offerti da questo lavoro

Welcome bonus

Performance bonus

Meal allowance

Descrizione del lavoro

Cross Border Talents is seeking a Dutch-speaking Customer Service Representative to support customers and insurance brokers in Lisbon. You will be the first point of contact by phone and email, explaining insurance products and policy details with a professional, friendly approach.

On-site in Lisbon, you will work in shifts between 07:30 and 20:00, Monday to Friday, with weekends off. A welcome bonus and performance bonuses are provided along with a daily meal allowance.

Competenze

Fluent or native-level Dutch.
Customer service experience, insurance sector preferred.
Excellent written and verbal communication skills in English and Dutch.

Mansioni

Handle customer inquiries by phone and email.
Explain insurance products, policy details and coverage.
Assist customers with policy-related requests (e.g., cancellations).
Direct brokers to information or support as needed.
Manage inbound and outbound calls and follow up on requests.

Conoscenze

Dutch language proficiency

Customer service experience

English proficiency

Insurance knowledge

Strong communication

Calm under pressure

Descrizione del lavoro

On-site in Lisbon, you will work in shifts between 07:30 and 20:00, Monday to Friday, with weekends off. A welcome bonus and performance bonuses are provided along with a daily meal allowance.

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