Dutch-speaking Insurance Customer Care Pro – Lisbon

Jc Recruiting; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Full-time contract

On-site Lisbon location

Full paid training

Performance-based incentives

Referral bonus program

Career development programs

Accommodation provided

Close to the beach

Flight costs reimbursed

Multicultural team

Job summary

JC Recruiting is partnering with a global leader to recruit a Dutch-speaking Customer Service Representative in Lisbon, Portugal. You will support clients with insurance-related inquiries, policy updates, and claims within a fast-paced, multicultural environment.

This full-time onsite role offers full training, performance-based incentives, and opportunities for career growth in a welcoming team setting.

Qualifications

• Native-level fluency in Dutch (C2) and proficient in English (B2).
• Previous experience in customer service is an advantage.
• Strong written and verbal communication skills.
• Professional, diplomatic, and solution-oriented approach to handling customer queries.
• Comfortable working in a team-oriented environment.
• Proactive and motivated to maintain a high standard of performance.
• Eligible to work in Portugal.

Responsibilities

• Handle incoming calls and chats from customers with inquiries about their insurance policies.
• Process service requests in the client’s policy administration system.
• Compose and send responses to emails and letters, including contract documents and policy information.
• Conduct indexation and electronic archiving using internal document management tools.
• Manage requests for policy changes, including updating payment methods.
• Support customers with claims submissions and policy cancellations.

Skills

Dutch native

English (B2)

Job description

JC Recruiting is partnering with a global leader to recruit a Dutch-speaking Customer Service Representative in Lisbon, Portugal. You will support clients with insurance-related inquiries, policy updates, and claims within a fast-paced, multicultural environment.

This full-time onsite role offers full training, performance-based incentives, and opportunities for career growth in a welcoming team setting.