Insurance Company Customer Representative – Dutch Speaker

Jc Recruiting; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Full-time contract

On-site Lisbon location

Full paid training

Performance-based incentives

Referral bonus program

Career development programs

Accommodation provided

Close to the beach

Flight costs reimbursed

Multicultural team

Job summary

JC Recruiting is partnering with a global leader to recruit a Dutch-speaking Customer Service Representative in Lisbon, Portugal. You will support clients with insurance-related inquiries, policy updates, and claims within a fast-paced, multicultural environment.

This full-time onsite role offers full training, performance-based incentives, and opportunities for career growth in a welcoming team setting.

Qualifications

• Native-level fluency in Dutch (C2) and proficient in English (B2).
• Previous experience in customer service is an advantage.
• Strong written and verbal communication skills.
• Professional, diplomatic, and solution-oriented approach to handling customer queries.
• Comfortable working in a team-oriented environment.
• Proactive and motivated to maintain a high standard of performance.
• Eligible to work in Portugal.

Responsibilities

• Handle incoming calls and chats from customers with inquiries about their insurance policies.
• Process service requests in the client’s policy administration system.
• Compose and send responses to emails and letters, including contract documents and policy information.
• Conduct indexation and electronic archiving using internal document management tools.
• Manage requests for policy changes, including updating payment methods.
• Support customers with claims submissions and policy cancellations.

Skills

Dutch native

English (B2)

Job description

JC Recruiting is partnering with a global leader in customer experience and technology solutions to recruit a Dutch-speaking Customer Service Representative for an insurance-related project in Lisbon, Portugal. In this role, you’ll support clients in managing their insurance policies, handling inquiries, claims, and policy changes while ensuring a smooth and professional customer experience.

This is a fantastic opportunity to be part of a multicultural team and work in a fast-paced, supportive environment with clear opportunities for career advancement.

Key Responsibilities

• Handle incoming calls and chats from customers with inquiries about their insurance policies
• Process service requests in the client’s policy administration system
• Compose and send responses to emails and letters, including contract documents and policy information
• Conduct indexation and electronic archiving using internal document management tools
• Manage requests for policy changes, including updating payment methods
• Support customers with claims submissions and policy cancellations
• Maintain a high level of service quality and meet client-specific performance targets

QUALIFICATIONS / REQUIREMENTS

• Native-level fluency in Dutch (C2) and proficient in English (B2)
• Previous experience in customer service is considered an advantage
• Strong written and verbal communication skills
• Professional, diplomatic, and solution-oriented approach to handling customer queries
• Comfortable working in a team-oriented environment
• Proactive and motivated to maintain a high standard of performance
• Eligible to work in Portugal

BENEFITS

• Full-time position with indefinite contract
• On-site role in a central Lisbon location
• Full paid training to prepare you for the role
• Performance-based incentives and bonus opportunities
• Referral bonus program for recommending new colleagues
• Access to career development programs, language courses, and learning platforms
• A dynamic, multicultural work environment with growth potential

Benefits

• Accommodation provided
• Close to the beach
• Flight costs reimbursed
• Great base salary
• Multicultural Team
• Progressive company culture

Language

Dutch

Employment Type

Full-time

Requirements

• Native-level fluency in Dutch (C2) and proficient in English (B2)
• Previous experience in customer service is considered an advantage
• Strong written and verbal communication skills
• Professional, diplomatic, and solution-oriented approach to handling customer queries
• Comfortable working in a team-oriented environment
• Proactive and motivated to maintain a high standard of performance
• Eligible to work in Portugal