Customer Support Specialist – Premium Coffee & Coffee Machines

CBT; Lisboa; Presencial; EUR 16 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Base salary €1,450/mo

Language bonus €150/mo

Performance bonus up to €100/mo

On-site Sete Rios

Onboarding & training

International environment

Resumo da oferta

CBT in Lisbon, Portugal is seeking a Dutch-speaking Customer Support Specialist to join our premium coffee brand. This on-site role covers inquiries about machines, subscriptions, orders, and delivery coordination, delivering a high-quality customer experience.

The position emphasizes structured workflows, CRM-driven processes, and calm, customer-focused service in a premium environment. On-site work at Sete Rios, with onboarding and growth opportunities.

Qualificações

• Fluent Dutch (C1/C2) required.
• Good English skills (B1+).
• Experience in customer support, e-commerce, or service roles is an advantage.
• Interest in premium products or lifestyle brands is a strong plus.
• Strong communication skills and customer empathy.
• Ability to follow structured processes and maintain attention to detail.
• Calm, solution-oriented mindset.

Responsabilidades

• Handle inbound customer requests via phone, email, and chat in Dutch.
• Support customers with coffee machine setup, usage, and troubleshooting.
• Manage orders, subscriptions, deliveries, and account updates.
• Assist with product information and premium service inquiries.
• Coordinate with logistics and technical teams when needed.
• Ensure accurate documentation of all customer interactions.
• Provide a smooth, high-quality customer journey aligned with brand standards.
• Work within structured processes and CRM systems.

Conhecimentos

Dutch language proficiency

English language

Customer support experience

E-commerce experience

Communication skills

Attention to detail

Calm/problem-solving mindset

Ferramentas

CRM systems

Descrição da oferta de emprego

Lisbon, Portugal | On-site – Sete Rios | Start Date: 23 September

We are hiring a Dutch-speaking Customer Support Specialist to join a premium lifestyle brand in the coffee industry. This is not a traditional call center role — you will be supporting a high-end coffee experience ecosystem, including premium coffee machines, orders, subscriptions, and delivery coordination.

This position is ideal for someone who enjoys structured customer support in a calm, premium environment, where quality of service matters more than volume or pressure.

About the Brand & Environment

You will be part of a premium coffee and coffee machine ecosystem, supporting customers who value quality products, smooth service, and personalized assistance.

Unlike high-pressure telecom or utility support environments, this role offers a more balanced and customer-focused experience, with structured workflows and a strong brand reputation for excellence.

What You Will Do

• Handle inbound customer requests via phone, email, and chat in Dutch
• Support customers with coffee machine setup, usage, and troubleshooting
• Manage orders, subscriptions, deliveries, and account updates
• Assist with product information and premium service inquiries
• Coordinate with logistics and technical teams when needed
• Ensure accurate documentation of all customer interactions
• Provide a smooth, high-quality customer journey aligned with brand standards
• Work within structured processes and CRM systems

What We Are Looking For

• Fluent Dutch (C1/C2 mandatory)
• Good English skills (B1+ preferred)
• Experience in customer support, e-commerce, or service roles is an advantage
• Interest in premium products or lifestyle brands is a strong plus
• Strong communication skills and customer empathy
• Ability to follow structured processes and maintain attention to detail
• Calm, solution-oriented mindset

Offer Package

• Base Salary: €1,450/month
• Language Bonus: €150/month
• Performance Bonus: up to €100/month
• Work Location: On-site, Sete Rios, Lisbon
• Full onboarding and training on premium products & systems
• International and brand-focused work environment
• Stable project with long-term growth potential

Working Hours

• 07:00 – 16:00
• Monday to Friday
• On-site – Sete Rios, Lisbon

A stable daytime schedule with no night shifts, supporting a healthy work-life balance.

Why This Role Stands Out

This is a rare opportunity to join a premium lifestyle brand in the coffee industry, where customer interactions are less transactional and more experience-driven. You will be working in a calm, structured, and quality-focused environment, supporting products people genuinely enjoy using every day.

If you are looking for a role that combines customer care, premium products, and structured processes in an international environment, this could be a strong next step in your career.