Dutch-Speaking Customer Support – Online Services | Lisbon

100Hires, Inc.; Coimbra; On-site; EUR 21,000 - 32,000; Full time

Job summary

100Hires, Inc. is seeking a Dutch-speaking customer support professional to join an international team in Lisbon. You will assist SME customers using online services and digital advertising tools, handling phone, email and chat, and helping with account setup and product usage.

The role offers full-time employment in Lisbon, a multicultural environment, initial training and ongoing support, and career development opportunities for growth within the online services sector.

Qualifications

• Fluency in Dutch (spoken and written) required.
• Good English for internal communication.
• Experience in customer service is an advantage, but entry-level candidates are welcome.
• Willingness to work rotational shifts including evenings and weekends.
• Available to work onsite in Lisbon.

Responsibilities

• Support customers via phone, email and chat.
• Assist with account setup, product usage and general enquiries.
• Help customers resolve basic technical and account-related issues.
• Guide clients in using online tools and services effectively.
• Provide a professional and positive customer experience.
• Share customer feedback with relevant teams.

Skills

Dutch fluency

English proficiency

Communication skills

Problem solving

Independence

Education

High school diploma

Tools

CRM tools

Job description

Ready for a new professional experience in Lisbon?We are looking for Dutch speakers to join an international Customer Support team working with online services and digital solutions.You don’t need a background in digital marketing. If you are comfortable with technology, enjoy communicating with people and would like to develop your experience in an international environment, this could be a great opportunity for you.Your RoleYou will support small and medium-sized business customers using online services and digital advertising tools.Your responsibilities will include:Supporting customers via phone, email and chatAssisting with account setup, product usage and general enquiriesHelping customers resolve basic technical and account-related issuesGuiding clients in using online tools and services effectivelyIdentifying recurring issues and providing appropriate solutionsSharing customer feedback and insights with the relevant teamsProviding a professional and positive customer experienceYour ProfileFluent Dutch, both spoken and writtenGood English for internal communicationComfortable using digital tools and online platformsStrong communication skills and a customer-oriented attitudeGood problem-solving skillsAbility to work independently and manage customer enquiries effectivelyPrevious customer service experience is an advantage, but motivated entry-level candidates are also welcomeHigh school diploma or equivalentWillingness to work rotational shifts, including evenings and weekendsAvailability to work onsite in LisbonWhat You Can ExpectFull-time employment in Lisbon, PortugalInternational and multicultural working environmentInitial training and ongoing supportOpportunity to gain experience within the online and digital services sectorCareer development opportunitiesIf you speak Dutch and are interested in starting or developing your international career in Lisbon, apply now to learn more about the opportunity.