Dutch-Speaking Customer Support – Online Services | Lisbon

RDN CONS; Porto; On-site; EUR 21,000 - 27,000; Full time

Job summary

RDN CONS is seeking a Dutch-speaking Customer Support professional to assist small and medium-sized business customers with online services and digital advertising tools. The role involves helping customers via phone, email, and chat from our Lisbon office, with initial training provided.

We welcome motivated entry-level candidates as well as those with customer service experience. Fluency in Dutch and good English are essential, and you should be comfortable using digital tools and platforms.

Qualifications

• Fluent Dutch (speaking and writing).
• Good English for internal communication.
• Comfortable using digital tools and online platforms.
• Strong communication skills and a customer-oriented attitude.
• Good problem-solving skills.
• Ability to work independently and manage customer enquiries.
• Entry-level candidates welcome; experience in customer service is a plus.
• High school diploma or equivalent; willingness to work rotating shifts (evenings/weekends).
• Onsite availability in Lisbon.

Responsibilities

• Support customers via phone, email, and chat.
• Assist with account setup, product usage and general inquiries.
• Help customers resolve basic technical and account-related issues.
• Guide clients in using online tools and services effectively.
• Identify recurring issues and provide appropriate solutions.
• Share customer feedback with relevant teams.
• Provide a professional and positive customer experience.

Skills

Dutch language

English language

Communication skills

Problem solving

Digital literacy

Independent worker

Customer service experience

Shift willingness

Entry-level friendly

Education

High school diploma or equivalent

Job description

Ready for a new professional experience in Lisbon?

We are looking for Dutch speakers to join an international Customer Support team working with online services and digital solutions.

You don’t need a background in digital marketing. If you are comfortable with technology, enjoy communicating with people and would like to develop your experience in an international environment, this could be a great opportunity for you.

Your Role

You will support small and medium-sized business customers using online services and digital advertising tools.

Your Responsibilities Will Include

• Supporting customers via phone, email and chat
• Assisting with account setup, product usage and general enquiries
• Helping customers resolve basic technical and account-related issues
• Guiding clients in using online tools and services effectively
• Identifying recurring issues and providing appropriate solutions
• Sharing customer feedback and insights with the relevant teams
• Providing a professional and positive customer experience

Your Profile

• Fluent Dutch, both spoken and written
• Good English for internal communication
• Comfortable using digital tools and online platforms
• Strong communication skills and a customer-oriented attitude
• Good problem-solving skills
• Ability to work independently and manage customer enquiries effectively
• Previous customer service experience is an advantage, but motivated entry-level candidates are also welcome
• High school diploma or equivalent
• Willingness to work rotational shifts, including evenings and weekends
• Availability to work onsite in Lisbon

What You Can Expect

• Full-time employment in Lisbon, Portugal
• International and multicultural working environment
• Initial training and ongoing support
• Opportunity to gain experience within the online and digital services sector
• Career development opportunities