Dutch-Speaking Customer Support – Online Services | Lisbon

RDN CONS; Braga; On-site; EUR 26,000 - 36,000; Full time

Job summary

RDN CONS is seeking a Dutch-speaking Customer Support specialist to join our international team in Lisbon. You will assist SMB customers using online services and digital tools, communicating effectively via phone, email, and chat.

The role welcomes motivated entry-level candidates and requires willingness to work rotating shifts, including evenings and weekends, with availability to work onsite in Lisbon.

Qualifications

• Fluent Dutch, both spoken and written.
• Good English for internal communication.
• Comfortable using digital tools and online platforms.
• Strong communication skills and a customer-oriented attitude.
• Good problem-solving skills.
• Ability to work independently and manage customer enquiries effectively.
• Previous customer service experience is an advantage, but motivated entry-level candidates are also welcome.
• High school diploma or equivalent.
• Willingness to work rotational shifts, including evenings and weekends.
• Availability to work onsite in Lisbon.

Responsibilities

• Supporting customers via phone, email and chat
• Assisting with account setup, product usage and general enquiries
• Helping customers resolve basic technical and account-related issues
• Guiding clients in using online tools and services effectively
• Identifying recurring issues and providing appropriate solutions
• Sharing customer feedback and insights with the relevant teams
• Providing a professional and positive customer experience

Skills

Dutch (Fluent)

English (Internal)

Digital tools

Communication skills

Problem solving

Independent work

Customer service

Education

High school diploma or equivalent

Job description

Ready for a new professional experience in Lisbon?

We are looking for Dutch speakers to join an international Customer Support team working with online services and digital solutions.

You don’t need a background in digital marketing. If you are comfortable with technology, enjoy communicating with people and would like to develop your experience in an international environment, this could be a great opportunity for you.

Your Role

You will support small and medium-sized business customers using online services and digital advertising tools.

Your Responsibilities Will Include

• Supporting customers via phone, email and chat
• Assisting with account setup, product usage and general enquiries
• Helping customers resolve basic technical and account-related issues
• Guiding clients in using online tools and services effectively
• Identifying recurring issues and providing appropriate solutions
• Sharing customer feedback and insights with the relevant teams
• Providing a professional and positive customer experience

Your Profile

• Fluent Dutch, both spoken and written
• Good English for internal communication
• Comfortable using digital tools and online platforms
• Strong communication skills and a customer-oriented attitude
• Good problem-solving skills
• Ability to work independently and manage customer enquiries effectively
• Previous customer service experience is an advantage, but motivated entry-level candidates are also welcome
• High school diploma or equivalent
• Willingness to work rotational shifts, including evenings and weekends
• Availability to work onsite in Lisbon

What You Can Expect

• Full-time employment in Lisbon, Portugal
• International and multicultural working environment
• Initial training and ongoing support
• Opportunity to gain experience within the online and digital services sector
• Career development opportunities