Dutch-Speaking Customer Support – Online Services | Lisbon

RDN CONS; Lisboa; Vor Ort; EUR 11.000 - 16.000; Vollzeit

Zusammenfassung

RDN CONS in Lisbon is seeking a Dutch-speaking customer support agent to join an international team delivering online services and digital solutions. This is a full-time onsite role requiring readiness for rotational shifts, including evenings and weekends.

You will assist SMB customers via phone, email, and chat, guiding them through account setup, product usage, and common technical questions while delivering a friendly, professional experience in English and Dutch.

Qualifikationen

• Fluent Dutch language is required.
• Good English for internal communication.
• Comfortable using digital tools and online platforms.
• Strong communication and a customer-oriented attitude.

Aufgaben

• Support customers via phone, email and chat
• Assist with account setup, product usage and general enquiries
• Help customers resolve basic technical and account-related issues
• Guide clients in using online tools and services effectively
• Identifying recurring issues and providing appropriate solutions
• Sharing customer feedback and insights with the relevant teams
• Providing a professional and positive customer experience

Kenntnisse

Dutch (fluent)

English (good)

Communication skills

Problem solving

Independence

Customer service experience

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Ready for a new professional experience in Lisbon?

We are looking for Dutch speakers to join an international Customer Support team working with online services and digital solutions.

You don’t need a background in digital marketing. If you are comfortable with technology, enjoy communicating with people and would like to develop your experience in an international environment, this could be a great opportunity for you.

Your Role

You will support small and medium-sized business customers using online services and digital advertising tools.

Your Responsibilities Will Include

• Supporting customers via phone, email and chat
• Assisting with account setup, product usage and general enquiries
• Helping customers resolve basic technical and account-related issues
• Guiding clients in using online tools and services effectively
• Identifying recurring issues and providing appropriate solutions
• Sharing customer feedback and insights with the relevant teams
• Providing a professional and positive customer experience

Your Profile

• Fluent Dutch, both spoken and written
• Good English for internal communication
• Comfortable using digital tools and online platforms
• Strong communication skills and a customer-oriented attitude
• Good problem-solving skills
• Ability to work independently and manage customer enquiries effectively
• Previous customer service experience is an advantage, but motivated entry-level candidates are also welcome
• High school diploma or equivalent
• Willingness to work rotational shifts, including evenings and weekends
• Availability to work onsite in Lisbon

What You Can Expect

• Full-time employment in Lisbon, Portugal
• International and multicultural working environment
• Initial training and ongoing support
• Opportunity to gain experience within the online and digital services sector
• Career development opportunities